A job well done. Huge shoutout to the advisor Brett always work with him and he’s always on top of everything even though I have been coming in a lot he always makes sure I am treated perfectly and always explains everything in great detail. Thanks again!
Kris was probably one of the only reasons I didn’t lose my mind working while dealing with Crossroads. She communicated quickly and effectively. The rest of your employees should take notes from her because she’s one of the only ones I have good things to say about.
Dylan was fantastic to work with. We were stranded with a broke down vehicle and he helped to expedite our service to get back on the road. He also phoned us a couple hours after we were on the road to see how things going. Great customer service! Thanks
It's just funny every time I bring up something at your dealership. You guys question it. And then you try to get out of it. I have better customer service in a different state than I have ever had at your dealership.
I have had nothing but great experiences with this service organization. Helpful, takes time to explain things and very professional.
Excellent customer service. Fast. Efficient. Thorough. Positive. Accommodating.
Dylan provided exceptional customer service and explained everything in detail and I never felt like I was rushed. I am looking forward to working with him again.
Cecil was great to deal with
Fair, professional, friendly
Very knowledgeable
Listens well
Best of all, Hyundai is an outstanding EV!
Dylan was courteous, and he explained the information regarding recommendations.
Paid for an oil change and tire rotation. When the car was brought around, we knew the tires had not been rotated. We have damage to one of the rims so we knew it was in the same spot. They took it right back into the garage and got them rotated.
Thank you for all the great service. Everyone including the front service counter, courtesy driver and of course service tech.
Thanks again and hope to upgrade next year into a New Ionic 5.
Car not washed
No loaner available
Cecil is always helpful with advice when I call on phone between services too.
I was disappointed that Crossroads no longer offers a car wash with service.
Dylan did great.
I am very disappointed that it may take weeks/months to get the parts for my brand new Ioniq 9. As a new Hyundai customer, this is not the level of customer service that I believe Hyundai strives for. And definitely impacts my previous top-notch opinion of my interactions with Hyundai.
I couldn’t have expected better service!!
Dylan was polite and efficient.
Thank you!!
Fast, efficient and effective
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