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Dylan is smart and has integrity.
Start to finish, everything was perfect! Cecil was professional and on top of everything!
Cecil was very kind and professional. He reviewed the plan for servicing my vehicle and explained it to my understanding. I called him with a few questions and was thoroughly pleased and satisfied with his answers. He quoted the service fee and applied the coupons I brought in from the manufacturer. All staff were equally kind and professional.
Root problem not addressed. Turning of the digital key (which we think is the issue) is not a solution, it is a workaround. Need a SW update from Hyundai to fix this issue
Cecil needs to explain things better. This is not our first negative experience with him. I will not deal with him. I will ask for a different service representative.
Great service, done very quick and very professional staff. Look forward to next required service
He was thorough and polite and timely
Best customer service I have ever had great personality
Dylan at Hyundai of Loveland was excellent. He worked with me told me everything that was happening with my car. He did everything he could to help get the service taken care of through Hyundai warranty.. He is an asset to Hyundai of Loveland and very knowledgeable of what was going on and kept me informed on everything. Thank you so much for everything that he did. Thank you again and I will do business with you guys again and no one else.
Zero customer service. Bad energy from the beginning. It was clear that it did not matter to the service team that I was a proud owner of 2 Kona’s. It’s almost like trying to get help from the old cable service guys. Me trying to get an oil change there equals wasting their time. If it wasn’t for Cecil, I would seriously consider never bringing my cars back there. I honestly don’t know if they really ever serviced my vehicles. Zero trust.
She is a great service provider!
Mr. Hugie was very good with me. Answered all my questions and dealt with my old lady brain when I forgot things. He was great!!!
Dylan is a good character and I trust him with my car.
Very thorugh as to troubleshooting the issue and explained next steps if the issue resurfaces. A+
I was extremely satisfied with the personal contact, getting the transmission replacement so quickly, and all aspects of your service 5 stars!
Being an Element fleet car has its challenges but this was great.
Everything went well, although getting a simple flat tire on the Ioniq 5 is no longer an easy remedy. Getting it replaced and fixing damage cost about $1200. A flat tire. I do wish the dealership offered rides to Longmont though. That would greatly help.
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