She’s excellent…you’re lucky to have her…professional, kind and helpful.
Thanks for great service and communication!
dylan is so awesome and very nice!! i’ve never experienced bringing in my own car to get serviced before so i was very nervous but there was a lot of updates, texts, and information that made it all less daunting in the end.
Will be glad to participate in the Mfgr survey
Our vehicle has only 20k miles and no damage at all but you insist I need to replace at strut assembly that has no visible damage for over $1500 and insist it isn’t coveted under warranty and on top of that your pricing is already higher versus other dealerships. We will not be back. I have gone out of my way to bring the vehicle to a hyundai dealer for everything needed since we purchased it new on 2022 and you clearly cannot be trusted.
As usual, friendly group of guys and good service. Thank you!
The only issue I have is the autom. headlights get turned off every time I bring our vehicle in for service.
My repair was quickly finished. My level of ease was troubled by the attempted upsell. I expect such from oil change storefronts, not dealers.kristine handled my concerns well without down grading the company or agravating the customer.
Service is good here. My only complaint is the wait time is really long for an oil change and multi point inspection. I appreciate the thoroughness but it seems I always have to wait 2-3 hours for service every time. Feels like it shouldn’t take that long?
Provide excellent customer service. He used my first name and made eye contact.
The entire staff was friendly,helpful , and explained what service was completed. They also finished the service in a timely manner.
Kristine was patient, and she's is a good listener.
It was not Dylan‘s fault that the technician did not test and see that the car was not fixed. Dylan handled his part very professionally.
I had a great experience!
I did bring up the need for ALL Sales personnel to explain the 12v reset button. My car died twice while on trips from the airport. My car sat between 7-15 days. Arriving after a long flighbitanexceutiating to your car to be found dead. Called the tow truck at 2 am. Next day called the dealership since my car was 4 months old at the time. Dealership said that might happen when it’s hot outside but rare? Hih? My next trip it’s winter and only back from Chicago. Dead car. Call Hyundai road service for a jump. Then called service cause it was 5 pm and got a guy who said their sales people don’t know of the safety issue of the 12v battery that shuts off to protect the high battery. To start press the 12v button. Huh? WHY WHY WHY would this not be a point of conversation to the buyer? I called to cancel the tow and explained the issue and he said he’d never heard of this. Communication is needed here. Love my car but thisnpisses me off to no end.
All protective material left in vehicle.
Very good service and professional.
Great service! Kristine was very knowledgeable and professional throughout the process and kept me informed of everything throughout. Very pleased with the service received.
Dylan was kind, considerate, accomodating. He is a good communicator and I enjoyed his friendly professional assistance.
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