Lyn and Kris did a phymnional job
I waited for two hours when I was told it would be done in 1.5 hours. And after 2 hours, I went up to the desk to find out that they hadn’t even STARTED my service. I had to leave for another appt. without even having anything done on the car after waiting for two hours for no reason. If you are understaffed, I would have appreciated someone just calling
Into reschedule so I didn’t sit there for absolutely no reason. It was an extremely frustrating experience. Or, someone should have checked in after one hour to tell me about the delay because I might have left then.
Misplaced my key after my service. Had to wait another 30-40min for the to find it in another car.
Cecil is excellent great communicator very pleasant to work with.
The work was quick and painless. I appreciate the quick turnover of my vehicle!
Only issue was that there were no "loaner cars" available, so I was without a car for 10 days, before being told that Hyundai Customer Care would possibly reimburse me for a rental car, but nobody at the dealership knew for sure if Hyundai could or would reimburse me for a rental car
Great service with a smile!!
My job was well done by Cecil
You fixed the door on my Hyundai, and as soon as we got home, the inside paneling is already disconnected. Seems like a sloppy job was done
They did the job quicker than I thought they would, and took care of another problem I had. I am always pleased with the service at Crossroads Hyundai
We bought a new Santa Fe and the lid to the center console fell off the very next day. We took it in to have it looked at and were told the dealership wouldn't replace it because it was our fault. My wife just opened it to put her gloves in there and the lid completely fell off. Horrible customer service for an obviously defective part. Also, one of the seat belts won't retract. How many other issues are we going to have with this car? I'm regretting our decision to buy a Hyundai.
Terrible experience . I will take my car to another Hyundai location for future service
Customer service agent was great to work with: kind, efficient, expedient and thorough
You had my car from Saturday the 10th of January to today, the 20th. That was my only transportation and I was not given another vehicle to get around in. Plus, the axel failed when I was on the highway, I'm glad I was not going very fast when it happened to fall out. ????????????
Kristine was kind, and provided an overview of the complimentary services that would be completed. This was my first service experience with Hyundai Crossroads and I was very pleased. Thank you!
I’m not satisfied with this visit, though I want to be clear that Kris herself has been helpful and professional. My dissatisfaction is with the overall service experience and process.
I brought the vehicle in for diagnosis only, not for road testing, and I did not authorize anyone to drive my car. Despite this, the vehicle was driven.
It took two separate visits, required me to miss work, and after the first visit I was told the issue was fixed. When I brought the car home and immediately plugged it in, I received another notification stating that charging had failed—showing the issue was not resolved.
Additionally, the core charging issue I described (failure during plug-in charging beyond ~30–50%) does not appear to have been fully tested during the first visit. Had it been, the failure would have been immediately reproducible.
This has been time-consuming, inconvenient, and frustrating. I appreciate Kris stepping in to help resolve this, but the overall experience has not met expectations.
The service team is great, friendly and very helpful
Kristine was very personable and relatable.
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