Please don’t call. I simply was let down by Nissan altogether and wish to have nothing more to do with the Brand.
Justin was very helpful in our recent visit for an oil change on our Nissan Rogue. He was able to quickly resolve an issue with the screen which was preventing the full use and some of the options.
I will be back. The service was excellent.
Thank you for the time and opportunity to receive a great customer service the young lady was very polite.
Rude attitude and I was rushed. I inquired about the head light recall I have been trying to get replaced but they have been on back order. I asked if she could check and how much it would cost. I was rushed out and was told I would receive a call about it. I haven’t received a call about it. I was asking questions about the oil leak because I was just in couple months prior to have it fixed and it’s leaking again. She was rude when I was asking her to check. At this point I won’t get my car serviced here.
Thank you for working us in even though we did not have a appointment, it was greatly appreciated.
I waited 2 hours and 20 min for a scheduled oil change. I find that ridiculous. No one ever checked in with me that whole time. Will be happy to pay somewhere else and forgo my prepaid package then go through that again.
Received very good service. My car is running great. Thanks
Justin was so easy to work with. Thank you for your help and service.
Justin and the team at **** Smith always do a great job!
Ms.Jaclyn was courteous and thorough.She is knowledgeable and I believe she is a good asset to your Company and your Nissan family.
We were told we needed a whole new fig light assembly this morning. We looked into the warranty on where it was fixed and all they did was fix a loose wire. So if all it was was a loose wire why did **** Smith tell us we needed a whole new assembly
Seth is an amazing Service Advisor and a pleasure to work with concerning both of our vehicles. Thank you Seth!
Jaclyn was very helpful today. She was very nice and provided great customer service.
Ms. Jaclyn was very professional, polite and efficient.
My appointment was at 2 because of wreck, backed up traffic ,I was about10/15 minutes late. Girl told me car would be ready at 4/4:30.
4:30 I went in and asked status on car and she said I told you 5:/5:30 I said no you didn’t. 3 hours of waiting in waiting room with my daughter was pretty ridiculous.
Service took three hours longer than expected. Every time I followed up on progress I kept getting a different answer on what was being done and I was told on four separate occasions that my car was ready when it wasn’t. Felt as though mechanics purposely stopped working on my car to get labor for a service I didn’t want and thought waiting would push me to do so.
Though from Boston she was great
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