Courteous and concerned about my well-being
Don’t like how the leice doubled from last time so I will be looking else where to go as it’s ridiculous how the price keeps getting bigger and higher. I told the guy I want the same service from last time he says well the price slightly changed. Looking at the receipt I see I was robbed. Why not give people the option to get some $40 oil upcharge. If I wanted that I would request it but don’t say it’s the new lord and actually a whole additional service at my expense! That’s how u lose customers!
Good service from service department.
Always pleased with the service department and Justin Musser. They always do a great job.
The Service Department at **** Smith Lexington is truly the best. I'm never dissapointed. I almost always work with Seth and Madison they are both personal, knowledgeable and professional. Everyone I've always enjoyed having my Rouge serviced there. I'm driving my 4th Rogue. If I need a 5th I'll purchase it from **** Smith.
The work was done was explained to me and I'm very satisfied with the work they did.
The service and the people I have dealt with have been great, have always been very satisfied. My only issue with my recent visits is that last week my vehicle was in for new tires and had a service inspection which brings up all kinds of issues, but two miles after leaving the oil change light came on.i would think that is one of the most basic things that could be looked at, instead I had to bring the vehicle back the next weekend AGAIN. Just seems like an easy thing to check before returning the customers vehicle.
Great staff!! Super helpful!!
thank you, will love use some coupons you sent me if they are still available for maintenance
Outstanding customer service!
A few items that left me feeling like I was not a valued customer. First I thought at ten thousand mile the tires should be rotated and stated that was one of my reasons for the visit. The tires were not rotated with no reason given. Second, I have highlighted at both service trips that I had an issue with a tire. It was stated at the first service that the tire was fine. At the second service the tire has a hole in the side wall and has to be replaced. The hole in fact was in the shoulder and could be plugged. I was told it was going to cost me over three hundred dollars for a tire. I have been noting the tire issue for a long time and the car and thus the tires are brand new and the customer is to be out of pocket? Service? Care for the customer?
Justin was great. He provided information that I asked for and was very patient as I sought him out several times. He was also personable and friendly while being professional.
He was great, but the wait was long. I’m taking that as a plus this time. He was thorough.. Thanks ☺️
Everything went better than expected
We were told the first three services on the vehicle when we bought it we’re going to be free and later found out that was a lie, and had to practically beg for them to keep their word which they did on the first one, but said after that, it’s on us And they were supposed to do a tire rotation and oil change but only did an oil change. Everyone we have dealt with there has been extremely rude with the exception of Wolf. Initially had planned to do more business with them, but will never buy another car from there after the experience we have had.
Social