Lucas and the Porter,and receptionist were great.
The on line appointment schedule portal is awful
Lucas was incredible to work with. I knew immediately that my vehicle was in great and very capable hands. He was quite knowledgeable and demonstrated excellent customer service and patience while I asked several questions to gain better understanding about the functions and features of my vehicle. Every single employee that I encountered was sincerely welcoming and showed compassion towards my circumstances. I am truly grateful for their kindness!
No description of the nature of the problem that caused me to return the car for repairs a second time was provided. My assumption is that the work was incomplete in the first intake. If not so I would still be happy to have an explanation so I can restore confidence in the car and work done by your dealership
My vehicle was serviced i had to wait on it this time. The waiting room was comfortable and clean. All the employees were nice and professional.
Carl, Jacobi, Suzett and Michael were all awesome. Fast service and a clean car to boot! Thank you!
Thank you for fixing the recall service!
Charged for diagnostic test and told couldn't diagnose vehicle
Nice meeting Lucas. Attentive and professional
I waited all morning to hear from Lucas on the status of my car which I dropped off yesterday morning at 10. I called at 11:30 today and left a message. I called the front office and left another message. He never responded. I would have appreciated a text if he was too busy to call. Secondly, the technician did not calibrate my tires. Low tire pressure was a concern and service request. This is the third or fourth time, the technician has NOT calibrated my tires.Not happy.
Thank you for squeezing me in for an oil change and tire rotation on my day off before a trip this weekend!
there doesn’t seem to be any way to fix the car without spending more than I paid for it. That’s usually the result of a major accident. No such accident occurred. It’s just that the timing system is off. Doesn’t seem like it should take $11,000 to fix that, but what do I know.
Michael Brown is not a friendly person and is not a customer oriented individual. He is very dismissive in his demeanor. My usual customer service rep left the company and I'm so sorry that I missed the opportunity to experience excellent customer service. Mr. Brown should be sent to a customer service training program. He does not greet you or engage with you and it was quite surprising for this Infiniti dealership. I don't want to hear from Mr. Brown all he had to do was address me when in came in to have my QX60 serviced. It's nice to be nice!
Michael Brown was excellent and thorough from start to finish. His service and service advising is very much appreciated.
Wonderful service in congenial atmosphere! I really appreciated getting to interact with Carl Tolson as well as Michael Brown (and the receptionist. It makes spending a lot of money much less painful.
I’m truly grateful to be apart of Infinity that I can rely on a team I can trust without a doubt.
Great staff, friendly, courteous and knowledgeable!
Thank you!! Much appreciated!!!
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