I would like to start out by saying that Lucas gave the best customer service I've had in a long time. I am a very picky person especially when it comes to my car as I put a lot of money into them and I like for them to stay in pristine shape. Mr Lucas assured me that my car would be taken care of and it was. I hope **** Smith Infinity realizes what a valuable person they have working for them. Thank you **** Smith Infiniti!
Michael went above and beyond to fix my vehicle. He explained what needed to be done and why, and kept me informed throughout the whole process. He was a joy to work with.
Lucas was polite and showed extra in following protocol in returning my car.
I was unaware of the new procedure at the service center and sat there for an additional hour and a half until I asked about my vehicle and was told to except or deny the service recommendations to proceed with my service. This should’ve been explained to me as well as all customers in case they aren’t aware. Then it was another incident that happened with me being told to do something instead of the staff member doing it. This has lead me to rethink my next visit at your establishment!
Got a loaner with an empty tank of gas. The loaner car was also very dirty.
I wasn't satisfied because nothing was accomplished. I paid $240.00 for nothing because I already knew about the code due to the check engine light. There was no work done other than running a scanner to read a code and I did that at the parts store, and 2 other shops told me that.
Michael Brown was awful ???? ????
A lot of new faces; however, very friendly. I did miss my snack to go along with my coffee.
Mike Brown did a great job!
Everything was fine with the service I had on my car.
Always a pleasant experience..Locust was ama
I’m dissatisfied with my service guy Michael!!
Outstanding service by Lucas! I was very satisfied.
Greeter was great! Very attentive, friendly and personable!
Excellent service experience
The service was good but the vacuuming was not. There was debris in my car in the seats and dashboard.
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