Lucas goes above and beyond to ensure everything is right and I’m satisfied. He answers my questions and never rushes me during check in!
The service that I received from the service representative was very professional. I will be a returning customer going forward.
The issue with my screen was not resolved and I was there for 3 hours just to get an oil change! The service has been exceedingly slow and unsatisfactory. I will be back in on Tuesday for the same issue I mentioned on Monday.
I always get great customer service here and love the coupons that you send out to the customers to help out in this hard time.
I answered this earlier; however, I will answer again. Michael Brown really needs customer service training. I explained when I answered this question earlier that I was not told of the diagnostic fee. When I discussed this with him, he told me that I should have known it wasn’t free. He presented the demeanor of a person who does not want to be bothered. I have been warned about the Infiniti service dept.
Anna H
Shortage of loaner cars, long wait times, expensive prices, little to no snacks to choose from, car wasn’t washed or vacuumed, overall the Infiniti experience has gone down over the years
When I had my car serviced last month, Michael Brown, my service advisor came to the lobby to confirm my service request and was about to walk away when I told him him I needed to talk to him in his office. He was obviously irritated. Yesterday I took my car back and he told me the problem for the problem and suggested that I leave the car there while he ordered the part. I left him a message that I will pick up my car on this morning. The diagnostic fee was over $200. That’s not the point. As I told him, he should have told me the fee. His response was “well you should have known it was not free.” Nothing is free and I know that. The fact remains that he should have told me. He really needs training in customer service.
I always have a great experience with the Infiniti service team. Mr. Uppstrom is knowledgeable service manager who recommends informed courses of action for repairs. He is confident in his mechanics and ensures repairs are done right the first time. Overall I am pleased with the performance of my vehicle!!
Lucas answers all of my questions and concerns and he’s very helpful.
They were able to repair a tire without an appointment. Also washed my car!
Thank you for the service
The dealership’s service facilities’ public areas are dirty, outdated, excessively paper-based, and not in keeping with a luxury vehicle purchase. My technician was very friendly, but I was taken aback by the appearance of facilities and staff, overall.
As always,a positive experience.
I was charged a diagnostic service for a unresolved problem that the service department couldn't find.
Thanks for the great service that was provided in my visit.
Social