Always a great professional experience. Thank you for trusted service.
Did not receive the specified service as requested.
Great service from everyone
Other than the process being a little lengthy for a 9am appointment. I didn't leave until after 12:30 for the service provided, but Mr. Michael Brown was very professional and knowledge. This was my very 1st time bringing my vehicle to **** Smith Infiniti for service and I look forward to doing more business in the future.
I need to bring to your attention the condition of my vehicle after today’s service. There was sand throughout the interior on the seats and floors, including the third row. This is not acceptable and clearly was not properly vacuumed.
I understand the interior cleaning is complimentary; however, with the rising cost of service, I do not expect my vehicle to be returned in worse condition than when it was dropped off. Please let me know how you plan to correct this because its an ongoing problem.
2½ hours for an oil change.
I know the cost of everything has gone up but they use to offer little snacks to have with coffee. If you’re waiting for an extended period of time for your vehicle it would be nice to have something while you’re waiting. I usually get a loaner but none was available at my service appointment.
I went there for a IVI Software update on my QX 80 do from a recall and now the system is saying “Dash Cam SD card is not available Please reinstall SD card into Dash Cam” How can you do an update on the system and forget to reinstall the SD card. This have you wondering of the update was even done. This service department has not been the same since Chris Fisher left.
Lucas is very knowledgeable about my vehicle and he has been more than helpful every time I come to the dealership.
Very happy with Michael Brown service and positive attitude. I will come back.
Michael has good customer service skills.
What did you all do now it's cutting up more. From the start and around 65
Great inspection and service
Customer service was outstanding.
Everyone was friendly and efficient !
To everyone that helped me with my car during a tough time in life, thank you to Hannah, Dwyane and Michael for all of your time, effort , hard work and companionship!
I prefer someone to give call
First time interacting with the new service advisor , wasn't very personable. Very stand offish. I've had my car serviced with infiniti since 2016/2017 because the service team was Amazing with explaining everything from start to finish. I received a text of recommendation but my service advisor didn't take opportunity to explain anything, so I went with the recommendation on the email. I probably would have done all if the communication was present.Not sure if I will continue my maintenance in Columbia or travel to Greenville/Charlotte for future appointments.
Thanks for great service.
the service was good, but I explained to the service representative that my warning sensor for low windshield washer fluid stayed on even though my fluid level was full. He typed it in my work order. When i picked up my vehicle and was driving home the sensor warning light came back on. There was nothing listed in my paperwork that said it was checked or what steps i should take to have it fixed.. I always get my vehicle serviced at **** Smith Infinity and satisfied with the service. But after paying over $1100 I was disappointed this time with the lack of information regarding my sensor warning light staying on all the time. Thank you.
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