Thank you for all of your help Lucas, I really appreciate it!
Dropped my car off for a diagnostic… had my car for 2 days and didnt diagnose anything but requested additional money for testing $675 to be exact. Still don’t know what testing was completed for the $225 diagnostic fee originally quoted. I have been a customer with Infiniti since 2021 and have always had exceptional service. Disappointed this happened.
His service was a very pleasant experience. He was friendly, helpful, and certainly knew a lot about Infiniti autos!!!
Fantastic employee!!!
Michael is always spot on and very helpful I feel like I get special service thank you
Everyone was friendly and helpful.
Excellent service. Kept me aware of progress. Represents you very well.
Lucas is awesome. Great customer service. I watched him take care of his customers. My issue is the brakes were checked but I decided not to have them replaced. My wife is driving the vehicle and the brakes or something in the front suspension is making a squealing noise. It was not doing that prior to today's service.
This was my 2nd or 3rd service with **** Smith Infiniti and Micheal Brown and each time we’re not great experiences. This time when I went, the website published that the Oil Change was $99.00 and Micheal would not honor it stating the price went up to $139.00 and he would need to talk with the tech person to update it. I’ve worked in customer service for the past 25 years and as a customer I felt that should have been honored. It was not a fault of mine that the web pricing was not correct. Also, no one never called nor text me to let me know that my vehicle was ready. I had to make a call myself to see if it was ready and by that time, it was about 4:00pm and I had to make arrangements with my job because no one never notified me. This was all an inconvenience to me.
Mr. Brown did not formally introduce himself to me. He spoke to me from the hallway. The other gentleman brought his customers into his office.
He was pleasant and professional......
Service rep never had any conversation with me at anytime during the two plus hours I was waiting after checking my car in. I actually had to go into his office after an hour to make sure he was only doing the oil change I had scheduled. He did check and quickly acknowledged such before getting a phone call.
I was also charged for a service (tire rotation) I didn’t request. It was completed so not a big deal.
Much different experience that I had experienced with Chris in the past 2 plus years.
All other personal were friendly and helpful. Desk and greeter upon arrival were terrific.
Lucas provides excellent customer service. I am very satisfied with my experience with your service department.
I never met Michael Brown. I waited on my car at the dealership. I received a text that I needed more done than the oil change I brought it in for but I never met a Michael. The other employees were super sweet. I can’t remember their names. I wish I could. One held the door open for me. They were both young black gentleman is all I can say and they were sweet hearts
Very professional and attentive
I love my service advisor Lucas.I was greeted with warmth and perfessionalism.A pleasant person to work with. Thank you Lucas!
The staff is always cordial and attentive, particularly my Service Rep.
All of my inquiries were answered satisfactorily. I feel very honored and privileged to have a loaner vehicle for my convenience, which prevents time of waiting from being an issue. It appeared that on this visit, my vehicle was sparkling clean more than previous times. Surprisingly, it looked almost like brand new, which was very pleasing.
Everything was done professionally to me.
Lucas was pleasant on the phone and made me feel like my problem was his to solve I was overjoyed by the service I was given by Lucas and team. I have owned Infinitis for a long time and I will be coming back when I ready to buy another.
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