Oil changed completed and my car was washed. I couldn’t ask for more!
I feel like all of my questions weren't really addressed to my satisfaction. I noticed the price of the oil change jumped from about 80 to 152! I wanted to know why. All I was told was pricing structure changed since my last visit 9/2025. I get that but for the price to almost double without any real explanation was upsetting. He said that includes 24 point inspection, car wash and oil change. Okay, but that was the same thing I got when it was 80. Nothing remotely changed or improved. Just an almost 100 percent increase and my inside wasn't even vacuumed like they usually do. Then quoted me 1700 for tires!!! If that wasn't inflated as crap. With these prices I may consider taking my business elsewhere. And then I have to wait 2 hours just for an oil change. I understand a slight increase but I felt completely price gouged today. I refused tires because that was just ridiculous. Whoever is in charge of pricing needs to reconsider or risk losing longtime valued customers. Your service advisors need to be able to thoroughly explain these changes and why they're so high. What makes these prices make a customer want to keep coming? I also don't like getting new service advisors everytime I come. When John McMillan was there I created a great rapport with him. Now it's always new people that I don't completely trust or feel have my best interest. They're just there to upsell you these very expensive services that aren't necessarily needed right now. He was nice though. That's all I can really say. The receptionist was very pleasant too and made everyone in the lobby engaged with conversation. That was nice.
I sat there for three hours before I was told that they couldn’t get the drain plug out for an oil change. No updates from Michael as I waited. **** Smith Nissan and Infiniti has very poor customer service. No empathy voiced when I was told 1300 for a new oil pan like that’s something you want to hear when gas is 5.00 a gallon and three bags of groceries cost $100.00. I have dealt with **** Smith for many years but now I think it’s time for me to depart ways.
Lucas was outstanding to work with throughout the entire process, of BOTH of my recent QX60 service needs. He handled the issues I’ve been dealing with professionally, efficiently, and with a level of communication that greatly reduced the stress of the situation. His approachable, friendly, and genuine personality also made the experience much more pleasant than I expected. I would absolutely recommend both Lucas and your service department to friends, family, and colleagues. Excellent customer service from start to finish! Truly a five-star experience.
I received a multi point inspection 3 days ago and was informed that although I need some general maintenance, nothing was a safety concern. Today, my check engine light came on and the car sounds like it may have a transmission issue.
The service department communication was very poor. Instead of me talking with the service department I had to send multiple text messages in order to get someone to assist me with questions I had regarding my vehicle.
Excellent customer service. Infiniti ensure vehicle are safe and drive smoothly in a timely manner. Thank you for taking care my vehicle all these years. Will continue to be loyal.
Michael,Blaine and Lucas were all kind and friendly. Did a wonderful job taking care of my car and me.
Please have GM of dealership contact me to discuss
Professional, quick service
Even though it took longer to fix my car, I was pleased with my visit with lucas, he has a great attitude and did all he could to make sure my vehicle is fixed. Thanks lucas.
Very professional service from the staff. Lucas explained in detail the work that was being done on my vehicle.
Still hear same clicking noise as when we brought in vehicle. Asked about rear brake light as to whether it is an assembly or bulb. Never got an answer. Previously asked your parts department and was told it was an assembly and not a bulb but doing some further research on my own it seemed unclear. Need to know which one it is? I can change bulb and an assembly should be covered under the warranty. Invoice shows two different oil changes, one showing (5) quarts of 0W-20 and one showing (5) quarts of 5W30. Need to confirm what oil was put in the car and verify that the filter was changed so I can update the oil change indicator. Thank you!
Lucas went beyond the call of duty to help me. He also follows up to make sure l am okay. He has great customer service skills. I truly enjoy coming to the Infinity store for service. Everyone is friendly and professional.
Lucas exceed my expectations with the service he provided. He was very knowledgeable and professional and made sure our concerns were completely resolved.
He was professional he explained things that I was confused about got better understanding after he showed me everything
Social