Michael was very friendly and he explained to me in detail the work that was going to be done to my vehicle.
Chris’s provided exceptional service. I called to schedule an appt left a message, Chris returned the phone call listened to my concerns and set the appt. Upon arriving for the appt I asked about additional services I wasn’t sure what I needed Chris looked back thru my service history and recommended what I needed I always rely on Chris to meet my Infiniti needs !
Great service, Mike, thanks
The customer service from Chris and the service staff was excellent
Michael was sympathetic about the cost to fix a power seat.
He explained in detail my option before moving forward with the repair.
Michael, **** Smith & Infinity have my business.
Thank you, Jeff C
He was very knowledgeable and giving me the information on my truck and the prices as well
Chris is knowledgeable and honest.
Satisfied so far no complaints.
I have been a customer with infiniti for more than 20 years, and i have always received my services at Infiniti. Your new system is great for the times we're in. Everything is changing, but also when your Setvice Advisors know that their customer has arrived. Infiniti should have implemented that they should greet the customer. Say hello Im Michael your Setvice Advisor if you have any questions for me with your services etc. Im.located right here to serve you. CUSTOMER SERVICE is Kay to any lasting business along with great leadership. I see that yall also cut cost with offering amenities to your customers. That's a big mistake why you ask, because you haven't accommodated cuts with the price of your services...Please remember you're serving customers..You're business is still open because of customers. Why would you take that away....You should have a budget specifically for customers..Please read John.Maxwell books about Leadership..This will your company to last in the times to come..
My notifications for the oil change and filter wasn’t reset, can this be reset remotely
While they did a great job of explaining the fact that they were backed up in their service department, the dealership needs to take into account that not all customers have half a day to spend waiting on simple services such as an oil change and such. A simple procedure such as an oil change and tire rotation should not take 4+ hours. Thank you!
Michael went above and beyond for us! He made sure everything was perfect.
Unfortunately, every time I come to your service department I feel as though I'm being price gouged or there are things that are found that aren't necessary to be fixed. The last time I came I was given a quote of almost $4,000 to fix an oil leak going to a different place and they charged me $400 and now I want to be safe and I want my car to have the recall fixed and I'm told that I have to spend $1,200 just to do a diagnostic to fix something else in order to do the recall which I think is absurd
Ryan Young was most helpful. I spoke to him Thursday and he ordered the part needed and had my car up and running mid day Saturday. Thx Ryan!
Chris has been our service rep since 2015, and we love his honesty and awesome customer service. He is the same now as he was 10 years ago!
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