The staff was very aware of my visit and gave me an update of what my car needed before and after they were completed. Thanks for the service on my car.
Took over 2 and a half hours for service. I was told the recall update would take time but didn't think it would be so long.
Everything was handled with courtesy and efficiency, as always!
I had my tires previously aligned at Goodyear, and I was told that Toyota would be able to use shims to correct the alignment issue. So I take the car to Toyota. They tell me they can’t do anything because it’s warping of the rear axle beam. Fine, no problem, but that means that no work was done to my car given that the unaffected three tires were already aligned, so I paid $150 to be told the work I thought I was paying for couldn’t be done.
Great experience and service with Danny!
David was very courteous. The service guys didn't check the noise under car in the front like I asked. There's something wrong.
Danny answered all my questions. He looked up history with Ganley & he checked the Toyota website & saw that I had my tires checked,balanced & the car aligned at Tire Source in North Canton. He was very helpful.
David was very friendly and kept me informed. Great service!
Excellent Service as always!
Excellent customer service. Much thanks to Dan.
I spent 4hrs getting an unneeded software update prioritized over my urgent problem of a malfunctioning lift gate that was left undiagnosed and not fixed. It is opening unattended and doing damage to itself and the surroundings. I cannot have the automatic tailgate feature on without it opening randomly. That was the reason I brought it in, not the software update. There was no diagnosis despite obvious damage. Taking it to another dealer for a proper diagnosis.
I was completely satisfied with the service I received. Matthew was very professional and helpful. He listened to my concerns for the Highlander and there were no surprises. I am not ready to grade in my vehicle at this time but I may be in this next year. Thanks for the great service! Michael S
Done 30 minutes faster than estimated time! Thank you! I appreciate the speedy service.
This is my second experience with David Britton and both times he was friendly, courteous and provided excellent customer service,
Diagnosed,fixed quickly. Friendly.
Danny Coon was a really helpful and a great guy. It too few days for my car to completely get serviced but he kept updating me the details and made me understand how things would be done.
He is a great guy. I had an overall wonderful experience with Ken Ganley Toyota of Akron. I would highly recommend my friends to visit this place.
Thanks.
David was excellent to work with and my interactions were extremely positive. He does an excellent job and sets the bar where it should be for customer service and satisfaction. Awesome job David!!
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