David was a pleasure to work with.
Expensive visit for an old vehicle. I thought the estimate was clear but the total cost was a few hundred more than I expected. I think he knew this as he didn't show me the final bill--told me he got a few small discounts for me, handed the bill to the cashier and walked away.
David Britton was great. Very friendly and respectful. A great representative for your company.
Bill Barber
He is very polite and knowledgeable.
This visit was unusual in that my car needed considerably more work than usual. Danny Coon, Dan Malloy and others quickly arranged for a vehicle to get me home. I drive about 30 miles to use Ken Ganley service and they delivered my car today. They picked up the loaner and saved me a somewhat hazardous drive back to the dealership. The car seems to be running well and I had another excellent service experience at Ganley Toyota.
Quick and responsive. Has also helped me through warranty process.
Dan does a great job getting me scheduled and keeping me informed on any service I need. I can count on him and totally trust his expertise and knowledge. He’s simply the best!
I brought my car in for a simple oil change and replacement of one light bulb, and I was told it would take about one hour. However, it ended up taking almost two hours, with no updates or communication during that time.
What made the experience more frustrating was the response when I asked about the delay. Instead of acknowledging the inconvenience or offering a simple apology, the staff member responded in a dismissive and unprofessional manner.
I understand that delays can happen, but clear communication and basic courtesy go a long way. Unfortunately, this experience did not meet expectations, and I left feeling dissatisfied.
The service I received was wonderful and Matthew and Danny solved an issue I was having with my battery because I did not drive it regularly due to my being in Florida. These young men suggested I purchase a trickle charger, bring it in and they had it installed. Obviously I paid the labor charge for that. I also received my second year complimentary service on my 2024 Corolla. Everyone at Ken Ganley Toyota is courteous and helpful and I appreciate them. Joan Deuch
Thank you. Great service. Prompt, thorough, knowledgeable. Thank you Danny!
Very welcoming. Takes the time to explain. Overall, very satisfied with my first visit to the service department.
Dan provided exceptional service, it was my first time visiting with my recent purchase of a used Prius and he was very helpful in answering all my questions.
Dan was great, as always!
As always, great workmanship and outstanding customer service!
Dan is the best. We have followed him for years to be sure our Toyotas are serviced wherever he is. So knowledgeable and customer service is outstanding!
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