Great job Matt and Ken Ganley Toyota.
Your normal quality service is always appreciated. Thanks to David for his friendliness and professionalism.
Cordially,
Jonathan M
I have had the pleasure of knowing Dan Maloy for many years. He is a person of such integrity and someone that I trust completely. Even though it is a longer drive, it is well worth it.
Ken Ganley Toyota Akron should be proud to have someone like Dan Maloy.
Fast and attention to detail!!
Service was outstanding and I’ll always do service with Michele she is so awesome!
Thank you for getting me in and out in a timely manner.
Thanks Dan and service staff.
Dan always delivers a most hospitable and professional experience to me, and all the clients I‘ve witnessed him with. The team at your dealership is always friendly and professional, but Dan takes it to another level, truly a great brand ambassador for Toyota as well as your dealership.
I think I got it already but don’t have accounts in facebook, google or the third option which seem to be the requirements to access the survey.
But Danny was great…answered all my questions and was extremely friendly. It was a great transition.
Hope not to see you any time soon…but if I have too, I’ll trust Ganley again for services.
Michael S
Danny did an amazing job. He explained everything very well. And he went above and beyond to help me make sure that everything was good with my vehicle. I would recommend him to anybody that visit to your dealership
Dan was very helpful and informative.
The car alignment is not correct. I paid $1,000 to get it fixed. The tires were inflated to 39 PSI, the car was not washed after service, and the steering wheel still veers to the left. Ken Ganley will get a personal phone call from me.
Dan and Dan were my service team. They pointed needed service for the future. I was pleased with my visit.
The entire process went fantastically. I took the car in Thursday. They gave me an estimate and order parts. The parts were installed Monday by 10:30 am. Couldn't have gone better.
Dan was very helpful and explained everything. Hope you all realize what a great asset to Totoya
Personable representatives, very professional
Waited over 2 hrs for a oil change. Was never updated on what was going on. When I inquired I was informed I needed a air and cabin filter. I was not going to wait another hour or more to have that done. I could see it was very busy. But it looked like you were over booked. Been customer for 13 years and service was always better. Dan apologized. Would have been better with updates. I would have left car if I knew it would be that long.
I visited Toyota on Friday March 13th to have an oil change & also to have my driver side window looked at (as it was leaking water from the seal)
Initially, David S. was very nice, and kind.
However, my experience was negative because I was supposed to have a call back in regards to my window leaky seal. Did not have a call back I intended to call myself & had no idea what I was talking about no notes were preformed & had to explain it all over again…
For example, the communication was poor; I was promised a follow-up call on either Monday or Tuesday which never happened. Additionally, I encountered back and forth miscommunication.
This experience could have been avoided when I was there getting an oil change.. but I had to come back 2 times. I had to get a rental car because they needed my car a full day to get my window fixed.
To improve, I would suggest ensuring to follow up on customers. I hope the dealership takes this feedback seriously to prevent others from having a similar experience."
I have 3 automobiles that I get serviced regularly at Ganley Toyota and they are consistently courteous and professional.
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