Great place good and honest people
Sorry if this is a duplicate comment. Looking forward to working with Austin when I bring my Rav 4 for service. He's very knowledgeable and professional.
Even with the mishaps it was overall a good experience. The issues were handled in a professional manner and exceeded expectations. Will definitely go back on next vehicle purchase. Thank you again for making it right and going above expectations.
Fast, friendly service. ⭐️⭐️⭐️⭐️⭐️
I had a very nice service experience service from Austin Ash. With lots of smiles which always makes for happy customer and a good day.
I feel I have always had a fair charge and quality repair work done. Thank you for that.
Dan Maloy is an exceptional friend and employee .Always professional and just an all around nice guy.My car always comes out better than when it went in. THANK YOU..
Lisa was very polite and did a great job
Dan and the other Service Associate went out of their way to make my experience above and beyond. Dan suggested that I get my next oil change at Ganley. He even offered me a discount on this service. I will be scheduling my oil change next week, I always have been a happy customer when I deal with Dan and the entire Service Department . You should be very proud of all your associates. Thank you
Job well done,he was great, your technicians did a great job on the extras,looking to maintaining my vehicle with him and your great technicians. Need to find a discount for future break service!
More comments to come once the work is completed.
Matthew Evens went above and beyond.. He is an exceptional employee. Thank you Matthew for explaining things so I could understand and you patients in the process!!!
Matthew was very polite and got back to me on Saturday once my vehicle had been examined. As a reminder, I switched to Ken Ganley solely because you hired Dan Maloy, and I referred a new customer to you last fall -- Jeff Lee -- because of Dan's customer management record. He is superior regarding customer service and providing detailed information and answers to my questions. A separate note...I found it odd that Ken Ganley offers customers a germ-killing hand sanitizer at your cashier's desk that was made in Canada, as opposed to Akron-made Purell by GoJo Industries. I do not know anyone at GoJo, so I have no "skin in the game" except local loyalty. However, your store's photographic mural promotes and features sites in Akron. I would think you would buy locally conceived Purell for your hand sanitizer?
Disappointed with service that I received today as compared to my past 14 years.
Lisa was very helpful with giving me an estimate for services and setting up the appointment. She was professional and offered detailed information about the process. I appreciated the way I was
treated.
Left off a lugnut on my tire!
I always get friendly timely service!
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