Service overall was great. My only disappointment was with communication on Monday morning. I called and spoke with a representative at 9 AM and again at 10 AM to find out if repairs would be complete by 11 AM for our trip. Didn’t get a callback. So we just showed up at 11. Fortunately the vehicle repairs were done. That was the only disappointment. Otherwise service was just fine.
Again, I don’t know if you wash cars after you do bodywork and paint. But the car was very dirty again. I know it’s set for a week but still I would think that since you guys have a car wash you could’ve put it through real quick to clean it. Also, there was a can of hard twisted tea on the back bed between the window and the bed sitting there when my husband got home from bringing it back. He didn’t go anywhere after he picked it up from the dealership and when he got home, he found a twisted tea a full can between the window and the bed sitting there stuck there there was even a mark where it had been sitting there for a while.I don’t know what kind of body shop you guys use, but evidently they don’t care how they treat someone else’s car. I am very dissatisfied for the third time. I can’t believe that a company would treat someone else’s car this way. I know my truck is only a $31,000 used truck. But I’ve only had it for two years and there was only one owner who kept it really nice and so far my truck has been put through the wringer. I may not have been able to afford a $55,000 truck. But this is the nicest truck we have had and we were hoping to keep it for a while. 31,000 is a lot of money to put out on something that someone isn’t gonna take care of when they work on it for you. I don’t think I’m going to bring my car back there anymore. And I think I will be calling (Ken Ganley) senior to tell him I am very dissatisfied. I know you guys think this is a joke and are laughing right now. But it’s not. If you had put that kind of money out on a truck for yourself, you wouldn’t have been satisfied with it either. Lenny’s auto body treated me better than you who sold it to me. I can’t believe I have to write this letter. I am so tired. And I hate conflict. But I have to stand up for what I believe in. Treating others the way you want to be treated. John and Rebecca Byers.
Also talked with the mechanic and he is a great guy. I believe whatever work he performs will be done right. Thankful he worked on my vehicle.
Lisa did an excellent job in getting me in to get a new battery for my Avalon. Personable & professional!
While driving home I noticed my hood was not latched. I pulled over to secure it and in the process one of my rings fell off of my finger and I lost it. Carelessness caused this. It was not an expensive ring but it was my favorite and a gift from my wife.
I’ve never had a bad experience before but you asked so I’m telling you
I really appreciate the excellent service provided by Dan Maloy, and
I am satisfied with the repair that was made to my car. Thank you!
Very happy with everything. The whole staff was phenomenal.
Lisa was very knowledgeable, welcoming and helpful going beyond to help situation. Thanks to her and all!
(not sure if other comments written were submitted)
While the techs were doing the other brake work, they were supposed to inspect the hand brake to see why it's not holding; I had discussed this with the service consultant last week. However, no inspection was done, nor was the hand brake fixed.
Also, the techs forgot to turn off the maintenance light on the dashboard; I had to look up how to do it myself.
I asked if Ganley would honor a coupon for $54.95 synthetic oil change I had from Summit Toyota. I was told they would. Then when I went too pay they charged me $77. I asked why they didn’t honor the coupon and was told they took $50 off because Ganley labor rates were different. I let them know that I was not pleased since they agreed to the coupon. I was told they still saved me money since it should have been $120! Unprofessional! I will get my free services and take my Highlander and Camry to Summit for anything I have to pay for.
Multiple issues with service. I asked the technician not to move my vehicle vehicle seat. Due to the fact, I had back injuries and back surgeries in the last two years and he moved it all the way up to the front. I have no idea why also when the car was returned, it wasn’t washed and I asked to have the car washed and also The oil light came on when I started my motor up after I had to readjust my seat which shouldn’t have been moved in the first place, and the technician forgot to reset my maintenance service record in my computer in the dash.
Overall it was a wonderful fast service done by toyota. Thanks to Matthew for very accomodating and great customer service.
Matthew is super friendly & helpful!
He was good and Michelle is great!
Lisa is very professional and friendly. We are VERY happy we purchased our Crown Signia from this dealership. We live an hour away but it is well worth the trip!
She did a great job and always seemed ready to go the extra mile.
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