Ken Ganley Toyota Akron Auto Repair Service

Dan Maloy is incredible and trustworthy

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Dan Maloy is an excellent honest service manager. So happy he’s with Ganley.

Lisa is efficient and knowledgeable and I greatly appreciate her help.

Danny was great. He was helpful in every way.

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Matthew did a great job welcoming me, thoroughly reviewing and ensuring the services on my car were correct. Also did a great job when it was finished.

I'm not going into detail, but I will say that after the mechanic returned my vehicle to the service bay and spoke with the advisor it was more than 30 minutes before the advisor approached me seemingly to go away because because repairs were costly and indicated that he and the mechanic who decided their was corrosion and it may not be worth repairing but he'll give me quotes on the brakes and the u joint replacement. The fact that my vehicle return to the front service bay without approaching with what with a quote or discussion about what I wanted to do or proceed told me they weren't interested in repairing my vehicle at that time. I travel from near Cleveland to your dealership and wasted multiple hours of my time. I don't plan on ever returning for service as I'm exploring other options. No need to contact me as I'm not interested in any concessions, apologies or even discounted service fees. I'm done! Thank you for the years of good service from advisors no longer with you and Michelle Baum.

The lady that helped me in the service did an excellent job

Lisa was fantastic!

Job well done and amazing staff

Dan was very helpful in solving our issues. Great at his job!@

Ok everything was good Aaron was kind friendly professional and helpful !

Matthew was patient and let me explain my concerns. He shared how own experience with his own vehicle. He was a very calming influence.

Great customer service and communication is always. Thanks.

Danny was extremely excellent in dealing with our car issue and he was very helpful and responsive.

As always I was treated great.

Pleasant visit and good people.

I could not be more satisfied w/ how I was treated by Mr. Coon!

My initial service time took substantially longer than estimated for the initial inspection and oil change. I was not advised of the necessary brake replacement until well after that overly long time. And then had to wait additional hours while the repair was completed.