Very satisfied w the Ganley team. All points of process efficient, reliable and courteous!
Michele is the best. She takes care of me and my family. She epitomizes professionalism. Her team is fantastic and always goes above and beyond.
Advisor was knowledgeable and welcoming. I knew my Highlander was in good hands.
Thanks Matt, we appreciate your diligence and explanations.
In the old days, my vehicle would be inspected all around, things topped off like windshield washer fluid and no sales guy barking up my **** trying to get me in another vehicle. Things are no longer about loyalty it seems,just the next dollar
Glad you could get my husband in. Thank you
The coordination of the proper scan tool and technical expertise could have been much better managed. I came in to have one tpms replaced and my tires rotated. It cost me nearly $380 and over 4 hours of my time. I came to the dealer assuming that you would have the expertise and tools available to correct my problem most effectively. I will seek other solutions in the future. A very expensive lesson on my part.
The only person that I came in contact with was the young man that sits in one of the desks where you walk in the service department, he listened to everything I said told me a few options that they might have to do and that put my mind at ease, he was great.
I was told that the price i payed was extremely high compared to other toyta dealerships even with a coupon. I appreciate the skilled labor but I also like a fair price. $800 without the coupon does seem steep for a 1hr 25min job. Once again I still appreciate the professional labor but I will definitely be shopping elsewhere before I come back to Ganley Toyota.
Mathew, your service person was very courteous, your mechanic who made the repairs couldn't have been nicer. The repair took very little time and I inspected his work, and it had been done exactly as I would have done it myself.
My only concern was that I was charged the same amount as I had paid 7 months prior in June of 2025 for the same repair. The issue was exactly the same and the charge was exactly the same. The initial repair should have finished the issue, but yet I'm back 7 months later paying you to repair the same piece of plastic again.
We have bought our last 2 new Toyotas from your dealership and have been completely satisfied with their quality and performance.
I have contacted your service manager, and have not yet had a return call.
I look forward to hearing from you so that we may have issue resolved.
Thank you for your prompt attention.
All the best,
Frederick S
Again I have zero complaints about Ken Ganley and the honesty and the thoroughness is more that I could ask for
Danny was great. Very helpful and explained everything.
David was courteous and attentive. I was especially impressed with getting a same-day service appointment with only an hour's advance notice. The car was running smoothly again with no vibrations.
Danny was very helpful and did a great job communicating with me throughout my service visit.
I do not care to do surveys, but I know how important it is for your employees two I don't know, receive praise or perhaps monetary reward for good work? I would rather you do the supervising of your employees to make sure they are doing good work. Than me having to provide it. I don't care to be that middleman, but I will do it for those people, so they receive what they deserve.
Your new renovations I thought were really nice. I was not freezing like normal as well. My serviceman was very nice and polite.
Thank you
Outstanding service! Exceptionally knowledgeable and helpful!
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