The only person that I came in contact with was the young man that sits in one of the desks where you walk in the service department, he listened to everything I said told me a few options that they might have to do and that put my mind at ease, he was great.
I was told that the price i payed was extremely high compared to other toyta dealerships even with a coupon. I appreciate the skilled labor but I also like a fair price. $800 without the coupon does seem steep for a 1hr 25min job. Once again I still appreciate the professional labor but I will definitely be shopping elsewhere before I come back to Ganley Toyota.
Mathew, your service person was very courteous, your mechanic who made the repairs couldn't have been nicer. The repair took very little time and I inspected his work, and it had been done exactly as I would have done it myself.
My only concern was that I was charged the same amount as I had paid 7 months prior in June of 2025 for the same repair. The issue was exactly the same and the charge was exactly the same. The initial repair should have finished the issue, but yet I'm back 7 months later paying you to repair the same piece of plastic again.
We have bought our last 2 new Toyotas from your dealership and have been completely satisfied with their quality and performance.
I have contacted your service manager, and have not yet had a return call.
I look forward to hearing from you so that we may have issue resolved.
Thank you for your prompt attention.
All the best,
Frederick S
Again I have zero complaints about Ken Ganley and the honesty and the thoroughness is more that I could ask for
Danny was great. Very helpful and explained everything.
David was courteous and attentive. I was especially impressed with getting a same-day service appointment with only an hour's advance notice. The car was running smoothly again with no vibrations.
Danny was very helpful and did a great job communicating with me throughout my service visit.
I do not care to do surveys, but I know how important it is for your employees two I don't know, receive praise or perhaps monetary reward for good work? I would rather you do the supervising of your employees to make sure they are doing good work. Than me having to provide it. I don't care to be that middleman, but I will do it for those people, so they receive what they deserve.
Your new renovations I thought were really nice. I was not freezing like normal as well. My serviceman was very nice and polite.
Thank you
Outstanding service! Exceptionally knowledgeable and helpful!
Excellent customer service.
Dan Mallow is
the only reason I go to service my car
there . He is truly very honest and thorough with explaining everything. He treats customers like family
My son and I brought the car in for the service! He drove it and had no complaints. I will drive it tomorrow morning. If I have any complaints, I will text you after I drive it.
Thank you.
Danny was so fantastic and deserves a raise. I cannot say enough good things about him. He made the whole experience of getting our trunk repaired seamless. We will definitely be back for any service and maintenance repairs.
Danny did a good job explaining what needed to be done. Made us feel comfortable and both he and Dan Maloy treated us great. We will be back for service in the future.
Everyone is so kind and helpful! We appreciate your dealership!
It would be much appreciate if you would send this survey to my email rather than my flip phone. My email address is:
Happy with the service provided.
Only thing I can knock is you have my name saved in the system under my wife’s maiden name.
I don’t care. Just leads to some confusion.
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