Dan was very helpful and explained everything. Hope you all realize what a great asset to Totoya
Personable representatives, very professional
Waited over 2 hrs for a oil change. Was never updated on what was going on. When I inquired I was informed I needed a air and cabin filter. I was not going to wait another hour or more to have that done. I could see it was very busy. But it looked like you were over booked. Been customer for 13 years and service was always better. Dan apologized. Would have been better with updates. I would have left car if I knew it would be that long.
I visited Toyota on Friday March 13th to have an oil change & also to have my driver side window looked at (as it was leaking water from the seal)
Initially, David S. was very nice, and kind.
However, my experience was negative because I was supposed to have a call back in regards to my window leaky seal. Did not have a call back I intended to call myself & had no idea what I was talking about no notes were preformed & had to explain it all over again…
For example, the communication was poor; I was promised a follow-up call on either Monday or Tuesday which never happened. Additionally, I encountered back and forth miscommunication.
This experience could have been avoided when I was there getting an oil change.. but I had to come back 2 times. I had to get a rental car because they needed my car a full day to get my window fixed.
To improve, I would suggest ensuring to follow up on customers. I hope the dealership takes this feedback seriously to prevent others from having a similar experience."
I have 3 automobiles that I get serviced regularly at Ganley Toyota and they are consistently courteous and professional.
David was very friendly and kind. Great customer service and very helpful! I will definitely continue coming back for my oil changes!
The job was done very well the only thing is that whoever moved my seat didn't put it back and I went to get in my car and I hit my head because the seat was not in the proper place
Everyone from the service team, to the guy greeting you when you pulled up and cleaning the coffee station, to the clerk taking payment were wonderful.
Everything thing was wonderful!
Timely knowlegeable staff
David was so kind and welcoming. He explained everything clearly to me. He was fast and efficient. Truly a very kind person
He was fabulous!! Terrific customer service!!
Matthew Evans was professional, friendly and knowledgeable . He took the time to answer the questions I had regarding the service provided this morning on my RAV 4. Thank you Matthew.
Everything was great. I walked in with a broken
Driver side mirror. The young that handled my problem was very helpful. He did everything. He did it with a very pleasant professional manner.
David was great and attentive.
Danny and the rest of the staff was super helpful and friendly!
Social