Matthew was the nicest and most accommodating service person I’ve ever had there. He was friendly and explained what was happening very thoroughly.
Danny was great! Only complaint I have is that I requested a car wash and it was not done.
Danny was very kind. He showed me how to use the remote start on my car.He is such a a nice man.
Dan takes care of all the service that is needed for our Highlander.
Excellent customer service!
Excellent service thanks David for your help I appreciate it very much
Dan Maloy is absolutely amazing! His customer service has always been top notch. We have followed Dan to Ganley from his previous Toyota dealer with our 4 vehicles. We appreciate his level of professionalism!
Will do
David was polite and engaging
Danny was very helpful and responsive. However, every time I need to use your sitting area to wait, the surfaces of the table and the raised desk (the one nearest the bullpen of salesmen), are dirty with crumbs and/or the evident oil and prints from people's dirty hands. I cannot sit anywhere but the desk if I want to plug in my laptop or phone, because with all the money you put into that seating are, you neglected to add CONVENIENT ELECTRICAL OUTLETS. I have to get on my hands and knees under the desk just to plug in my laptop or phone. It is very frustrating. Meanwhile, your 3 salesmen sit at their desks and do not clean the surfaces that people need to use. You also lack trash cans for people to use in the sitting area, so I left the crumpled paper towel that I used to wipe off your desk on another table.This is fairly gross, especially during cold and flu season, but easily remedied with some Clorox wipes or Windex and paper towels, and elbow grease by your otherwise seated salesmen.
You folks do an great job of taking care of myself and my car.
The cashier was rude and disrespectful, as well as a simple battery load test on the 12v battery that should not have taken 3 hours.
Great job, Matthew! They were very accommodating. I will return
Very satisfied w the Ganley team. All points of process efficient, reliable and courteous!
Michele is the best. She takes care of me and my family. She epitomizes professionalism. Her team is fantastic and always goes above and beyond.
Advisor was knowledgeable and welcoming. I knew my Highlander was in good hands.
Thanks Matt, we appreciate your diligence and explanations.
In the old days, my vehicle would be inspected all around, things topped off like windshield washer fluid and no sales guy barking up my **** trying to get me in another vehicle. Things are no longer about loyalty it seems,just the next dollar
Glad you could get my husband in. Thank you
The coordination of the proper scan tool and technical expertise could have been much better managed. I came in to have one tpms replaced and my tires rotated. It cost me nearly $380 and over 4 hours of my time. I came to the dealer assuming that you would have the expertise and tools available to correct my problem most effectively. I will seek other solutions in the future. A very expensive lesson on my part.
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