Ana was kind and professional, offered additional services and had me in and out quickly , I will not Service, my Palisade, anywhere else.
Very pleased with the service of my vehicle. I've been a valued customer since 2018.
I had scheduled an appointment to get my oil changed. The lady at the service desk has told me that they would also be doing a tire rotation and check my alignment. With all of that the service was actually surprisingly fast!
I couldn’t afford to buy an air filter this time, my tires was rotated and one of my tires was splitting and I wasn’t told, also the sticker in my windshield to let me know to come back wasn’t placed in my windshield.
Service lady at the desk was rude, took yall 2 hours for a simple oil change, and yall also charged me for my oil change which was supposed to be free since my car came with 3 free services, but got charged and embarrassed at the front desk…… I never used my third free service, last time I visited for an oil change, I was asked to come back when I hit 30,000 miles on my car, but I didn’t get serviced that day and yall, still counted it as getting serviced????? I don’t ever go to dealerships for oil changes so why would I go and pay $105 when I could’ve gotten my dad to change my oil for free… I only went because I had THREE free services but I should’ve known yall would lie, all of the reviews **** and I see why!!!
Very nice people well satisfied
Ashley was great she cared bout wat I needed done
She was great. Very cordial and informative. She kept me updated on the status of my repairs. And a estimated completion of my vehicle.
She was friendly and nice! Highly recommend!!
Your Communication with Customers is Horrible! No one Return calls day of! 2 Day’s later if you Lucky! Spoke with Manager April I think, then she drops the ball! Tell me she’s going to call me back! Never!! I had to call back, My vehicle that I only drove 2 weeks, ran hot with crack water pump on a vehicle with 26,000 Miles!! Then return it to me with antifreeze still ALL OVER MY HOOD AREA!! No one checked it out when it return from Ford dealership!! I PRAY THIS VEHICLE IS OKAY! I DONT PLAN ON EVER RETURNING THERE FOR ANYTHING! I will SEEK LEGAL ASSISTANCE IF I HAVE ANY OTHER PROBLEMS!!! NEVER SEEN A DEALERSHIP RUN THIS WAY! Sales SIDE PHONE’S RING FOREVER ALSO!NO ONE COMES BACK TO THE LINE!!!!I COULD GO ON AND ON !! HORRIBLE SERVICE, I CALLED FOR EVERYONE FROM ELVIS THE MANAGER
FINANCE GUY HENDERSON!! To MY SALES GUY LEDELL/ FINALLY SHARED MY FUSTRATION WITH HIM WHEN I PICKED UP MY VEHICLE!!!
Everything was excellent service. Very nice employees.
There's a place on my vehicle that wasn't there whenever I dropped it off to be looked at
The trip to Dealership Mike Terry was an Excellent one!!! I was kind of down. But the staff in the service department Kersten and Ashley were such a peaceful relief to me. They're professionalism was just what I needed to take my mind off my situation!!! Thanks Guys!!! May YESHUA RICHLY BLESS ALL OF YOU!!!????????????????????????????????????????
Ashley was very courteous and helpful I will definitely deal with her in the future if I need to
Thanks for fixing in a timely manner
Exceptional service and very proffesional.
Kersten worked hard to keep me informed.
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