After we picked the car, the tire pressure alert came on. My spouse returned right back and I called Ana. She said the care had to be driven for 15 miles to turn off the tire pressure alert. We drove all the way home to Warren with the tire pressure signal never turned off. We had to return from Warren back Silsbee on Friday to have air or whatever added to make the alert go off. Additionally, I called the day following the drop off, Ana wasn’t available. The gentleman who answered said he would check when the car would be ready. He called back right away and said the car was ready. I asked if all the recalls and the tire through the insurance had already been approved. He said let me call back. He called back and said the car was in fact not finished but he would have Ana call with information. I never got a call back. I called the following day and spoke with Ana who indicated the tire had to be ordered and delivery time was unknown.
Having a time appointment for the first time checkup which was mainly an oil change & rotation of tires & checking fluids…2 1/2 hours????Really seemed excessive time. Everyone was extremely nice, but that amount of time is totally wrong. I had no idea….!!!
The price of my multi point inspection and oil change for my vehicle was absolutely outrageous. Other dealerships in our surrounding area is much more affordable. Also, two times ago when I had my oil change at the dealership, I was given a few papers explaining the suggested work that my car needed, I asked about it today, and it was basically shrugged off. I didn't leave feeling comfortable with that.
Mr Sam was quite hospitable with a warm personality.
The price of my services was far too expensive. I will
Search for something a little less expensive.
Thanks
Ms Lowe
After complete, didn’t go over anything they did including if all the recalls were done, nor did I receive a copy.
Ana was absolutely fantastic. 10/10 recommend Mike Terry Hyundai!
In January of this year, I paid $135 for an oil change and tire repair at your service center. Today I paid $165 for just an oil change after being quoted "$110 to $120" when making my appointment earlier this week. On top of this, I waited an hour and forty five minutes for service to be completed. The employees I encountered were very friendly and professional, but I'm extremely disappointed in the pricing and speed of service.
I don't know what they did! They said a machine they needed was not working and they will call me when it comes in. Nothing was changed on my part. The lady was very nice but they did not do anything.
Ana was super nice and got me checked in quickly.
You're welcome ????.I appreciate you all kindness.
Price of an oil change went up how much in what amount of time? New owner or new GM?
Ana was absolutely amazing! I didn’t have an appointment but had a nail in my tire and she was able to get me in and out in a timely manner and I was back on the road in no time! Definitely recommend Mike Terry Hyundai and Ana
Good very informative thanks
Did not help me going to see someone else
Just need t9 say that service advisory should have more interaction with the customer and explain what maitenece will be performed.
Kersten communicated well with me, keeping me updated about my vehicle. She was friendly and her customer service was great.
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