Chris was very knowledgeable and he got me in and quickly
She keep me informed and got me car while my car was on shop. When I picked it up my car its was working properly
I spent around $2000 for repairing this time. After the repair, the advisor said 90% of noises were gone, however, it still can hear from left side and is getting louder now. After making the payment, the advisor suggested to fix left side and the cost would be $1100+tax. I told them several times I think the noise came from left side but they replaced right side and it did not resolved. To me, it seems to try to charge twice to fix it. Very deeply disappointed this time.
Sam was very friendly and knowledgeable.
Thank you for the excellent service that I received today. Chris checked me in and made sure that all of my maintenance needs were met. Also, he provided excellent customer service. The service was prompt and to my satisfaction.
The service person was mot very knowledgeable
Chris was very good. Explained what was needed by my car,
and gave me the price for the work. He was much better than the person I had seen before. If I need any further work, I hope he will the person I work with.
Thanks to Chris for an excellent customer service.
Rel was extremely communicative and assisted from the beginning to the end of the process.
There still appear to be a gap more noticeable on left than right side and I was not presented a service report.
I was mostly satisfied with my experience. I was VERY pleased with the intake personelle, shuttle service, and the outcome of the service repair. However; what I was not satisfied with, was the invoice estimate sent to me featuring astronomical/unnecessary costs. My estimate referenced an unnecessary door replacement. In this economy, it is criminal to estimate to that degree without consulting the options with the customer.
I’m greatly impressed with both the service manager Ricardo Simons and his service team. My car was being serviced for the routine oil change, tire rotation, and the 30K mile inspection. My filters were changed, rear brake rotors, brake pads, transmission fluid, and coolant changed as well. My wait time was very minimal for the service I had done. I’m extremely thankful and grateful to Ricardo and his crew for making my experience so much more pleasant.
Why did you guys stop sending the service coupons????
Excellent service by everyone I encountered!
Had to find my service adviser to provide service invoice well after service was completed to pay the invoice.
It might be a new policy, my key fob was separated from my keys. When I retrieved it from the service advisor I felt as though I was stealing my own vehicle when she asked for proof of payment. The cashier say my key were in my truck. Why was the fob separated from my keys. I’ve been getting my vehicle serviced there since 2019. This morning I felt like an alien.
The tech left driver seat in the full forward position, could have moved it back closer to previous position. I stand 6’1”, almost became a knee knocker before I stepped in.
I waited over 5 hours for a simple key replacement. My appointment was at 10:30 AM, but I did not leave until 4:07 PM. That is completely unacceptable. On top of that, I was not updated on the status of my service unless I went to ask — while other customers were being spoken to regularly. The lack of communication and organization made the experience frustrating and unprofessional.
This dealership needs to drastically improve its efficiency and communication. Service representatives should proactively update customers on long delays, explain the reason for the wait, and set realistic time expectations instead of leaving customers sitting for hours with no information.
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