I purchased a used Yaris IA from Martin and he assured me that they would repair the arm rest that was missing as of today almost a month since i purchased the vehicle i still don’t have one. Disappointed that Glendora Toyota sells used cars that are missing parts. Joseph Salazar was of great help and he told me that they weren’t able to get the part and that i would have to look at a junk yard. I purchased the car in good faith that it would be replaced. It was obviously just to get a sale that I was promised I would get the missing arm rest. I will definitely not be a return customer to Glendora. Very disappointed
Genaro Milan and your service department were excellent.
Everyone's been so nice and accommodating to me. I'm very happy with you all
Always a fantastic experience!
Marvin provided excellent customer service. I always have a pleasant experience at Glendora, Toyota.
Very good customer service with Rodrigo thanks he did good job thanks
David was very thorough and explained everything that was being done to my vehicle and was very prompt on updating the information over to me.
Quick and efficient service today. Genaro made sure to keep me informed at all times until my car was ready.
The communication and service provided was great.
However, I am concerned with the documentation process of services provided and the omission of parts. After carefully reviewing the service sheet/receipt, I noticed that the installation of the Illumination Package and rear bumper protector was not included. Furthermore, the illuminated cargo sill is missing from the illumination package installation (it was not installed). Lastly, I don’t have any documents certifying the purchase and delivery of Ultimar.
I kindly request review of my findings and concerns.
Lorraine F
Good attention and service for me thank you
David is always helpful and informative.
I am not sure who is Rodrigo. The primary advisor who helped me was Genaro. He and his team are amazing at every visit. Thank you to All!
Very good service and experience
David was extremely helpful and kind.
He helped me with prompt service and I appreciated that.
Best service from the first technician to the last one.
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