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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1098 reviews 64%
4 star 342 reviews 20%
3 star 50 reviews 3%
2 star 123 reviews 7%
1 star 111 reviews 6%
Review Us
Daniel L.
5 out of 5
7/12/2025
Thank you!
Richard E.
2 out of 5
7/12/2025
Megan was not an issue.
Dennis G.
5 out of 5
7/12/2025
Tory was exceptional as usual. Always professional. Thanks!!
Ellen L.
5 out of 5
7/11/2025
Thanks for the free car rental.
Albert W.
1 out of 5
7/11/2025
Wrong name and address on my bill
Taylor B.
5 out of 5
7/11/2025
Tonya was great! Professional and Nice! She is a great addition to the Handy Toyota team and hope to see her again!
Sandra G.
5 out of 5
7/11/2025
The service was fast and very satisfied.
Katherine C.
4 out of 5
7/11/2025
Victoria wasy really wonderful. I really really don't want to fill out another survey.
Randy V.
5 out of 5
7/11/2025
Darren was very courteous and helpful.
James C.
5 out of 5
7/11/2025
Very pleased with the service and how little time it took.
Joseph H.
4 out of 5
7/10/2025
Victoria is knowledgeable, helpful, prompt, and competent to deal with. Her friendly demeanor took the sting out of the bill I paid and the wait for repairs that were required at the time. She’s great!
Ellen H.
5 out of 5
7/10/2025
Excellent service and extremely friendly and professional customer service.
Louisa Q.
5 out of 5
7/10/2025
Very good
Jennifer L.
4 out of 5
7/10/2025
Tory was a pleasure to work with. She was super responsive and even came to get me at a shopping center when my car was done because the shuttle driver was not immediately available. Thank you, Tory!
Louise C.
5 out of 5
7/10/2025
Very polite, attentive . Went out of his way to provide information .great experience
Charles R.
5 out of 5
7/10/2025
Excellent Service, thank you!
Darlene M.
2 out of 5
7/9/2025
Not Megan’s fault, but had I’d been informed during previous multipoint inspections that there was an issue with my brakes of 30-34k miles, the expensive replacement of rotors could have been avoided. Somehow, it was not noted, and so I and the service advisor assumed all was well when it was not! Though I appreciate the $50 taken off my bill, the cost to me for it not being reported was much higher. There’s a reason that I prefer to use Handy’s over another Toyota dealership, but this recent fiasco leaves me wondering. Multipoint inspections, apparently, are only as good as the thoroughness of the reporting. These rotors did not break down in the period of one month! Megan was very professional and thorough.
Kathy S.
5 out of 5
7/9/2025
very pleased!!
Wendy B.
5 out of 5
7/9/2025
Excellent service
Justin C.
4 out of 5
7/9/2025
Victoria was amazing and very helpful. My only concern is not with Victoria. When I called to ask about my warning light, I feel like maybe somebody could have told me all I have to do was make sure the vent in the backseat was clear instead of bringing it in and having to spend $71 for a diagnostic. Understandably it was my fault but I feel like something like that could have been explained over the phone. It would have saved me time and money and saved you guys time and money. Anyway it's not the worst thing in the world and you guys have treated me very good since I bought my car.

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