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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1082 reviews 64%
4 star 336 reviews 20%
3 star 49 reviews 3%
2 star 120 reviews 7%
1 star 109 reviews 6%
Review Us
William B.
5 out of 5
6/3/2026
Good job
Molly H.
2 out of 5
6/2/2026
Jeff was great to work with. Unfortunately, my overall experience was overshadowed by the quality of the service performed on my truck. My vehicle was returned to me with unbalanced tires, which made the drive all the way back to Maine pretty sketchy and honestly concerning from a safety standpoint. I’m disappointed with the work that was completed, but even more disappointed that after speaking with four different employees - along with receiving a message relayed from a manager - not one person apologized for the issue or acknowledged that the work wasn’t completed properly. Hopefully this was just a one-off situation and not something other customers are experiencing, because customers should be able to trust that their vehicles are returned in safe, road-ready condition.
Gregory Y.
5 out of 5
6/1/2026
Meagan was fantastic friendly professional
Justin L.
5 out of 5
5/31/2026
Thank you great service
Stephanie T.
4 out of 5
5/30/2026
Jeff was great. He called me back when Megan didn't provide an update on my vehicle.
Michael T.
2 out of 5
5/30/2026
Today is May 30. Mike moved the tundra out of the garage and found like three oil spills are dripping on the concrete floor. He’s not happy about this. He assumes they never took the plate out from underneath the oil filter so it dripped onto the oil plate now it’s leaving oil spots all over our garage floor. He is not very happy even after Adam Luneau explained that they had to take extreme care of this truck. We feel they did a poor job fingerprints on the hood of the truck were greasy after they were done with it. They never cleaned it up. Your service men are slacking. You can call me ****-****-xxxx. I would like Adam Luneau to know about this please thank you
Daniel L.
5 out of 5
5/29/2026
Thank you Darren!
Troy C.
2 out of 5
5/29/2026
Waited almost two hours for the service to be done, so definitely took much longer than I ever thought it would. Other than that, everything else was fine.
Jane L.
5 out of 5
5/28/2026
Excellent
Kevin B.
5 out of 5
5/28/2026
Very pleased with the sales and service personnel at Handy's Toyota.
Leo N.
4 out of 5
5/28/2026
Helpfull and accommodating.
Aimee C.
5 out of 5
5/28/2026
Thank you for completing my oil change. The process was quick and seamless from making the appointment,the drop-off and the pick-up.
Michael R.
2 out of 5
5/27/2026
The work was superb. The only issue was I was told it was about 1 hour process it took 1 1/2 hours. Just a update would have been nice. Everyone i spoke to was very helpful, pleasant and a pleasure to talk to.
Christine Y.
5 out of 5
5/27/2026
Thank you again, Handy Toyota team!
Nancy M.
5 out of 5
5/26/2026
Megan was very friendly and personal. She kept me informed on my repairs before doing work.
Alan S.
5 out of 5
5/26/2026
Very effecient, friendly and nice! Kudos!
Travis P.
2 out of 5
5/23/2026
Updates are either infrequent or very timely. Not a deal breaker, just annoying. Thanks for all you do.
James P.
3 out of 5
5/22/2026
When the tech tells you the depth of your tires and brakes, it would be nice if they told you what would fail an inspection.
Ryan B.
4 out of 5
5/22/2026
The shop is a Nice setup, plenty of space to pull in, it was quick.
Craig L.
4 out of 5
5/22/2026
I selected I was satisfied with the service provided by Megan and I was. I am disappointed that I had asked for a complimentary wash & vac but never got one. She listed it on the order to be done so she did her job. Given I had a coupon for this and I was dropping it off so figured they had plenty of time I thought I would capitalize. After all, the coupon was going to expire in 2 days. The part that disappoints me the most and really concerns me is not so much that I didn’t get the free car wash & vac but my receipt had it listed as the first to do item and it was listed on the receipt as completed. I took a pic of the car. There wasn’t a drop of water that hit that car anywhere nor was there a speck of dirt vacuumed. That makes me wonder if this simple service is getting pencil whipped, what else is being marked as ‘COMPLETED’ but not really done. I would expect more of a checks & balance from this service dept. Do better Handys.

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