I selected I was satisfied with the service provided by Megan and I was. I am disappointed that I had asked for a complimentary wash & vac but never got one. She listed it on the order to be done so she did her job. Given I had a coupon for this and I was dropping it off so figured they had plenty of time I thought I would capitalize. After all, the coupon was going to expire in 2 days. The part that disappoints me the most and really concerns me is not so much that I didn’t get the free car wash & vac but my receipt had it listed as the first to do item and it was listed on the receipt as completed. I took a pic of the car. There wasn’t a drop of water that hit that car anywhere nor was there a speck of dirt vacuumed. That makes me wonder if this simple service is getting pencil whipped, what else is being marked as ‘COMPLETED’ but not really done. I would expect more of a checks & balance from this service dept. Do better Handys.
You guys are the best
Thank you for great service!
Darren, as always, was very helpful, polite, and attentive.
Great place! Thanks for the friendly service.
Sounds good you guys are always very professional
Great service today. Jeff was very polite and even brought me to the car and opened the door for me. Noone has ever done that before. Thank you Tina P
Megan is an excellent service advisor and dealt with my issue quickly and efficiently.
Always able to get right in without a wait. Very satisfied with tge service & care my car receives.
I have no complaints - he did everything that
needed doing and in a timely manner.
Elizabeth C
Victoria was very friendly and understanding. She made me feel understood and comfortable
We were initially told it might take 2 to 3 hours for Service as a diagnostic team had to be available. Our car was in the shop for a 930 appointment and we got the message that the car was ready at 2:22 PM, just under five hours. We would have much preferred to have been told we had to leave the car for the day and not have killed time for five hours waiting.
On the plus side, Service agent, Jeff was very friendly and welcoming. It was our first visit to Handy Toyota service he offered that we could have a free loaner car which we accepted the gentleman handling. The rental agreement was very friendly and did an excellent job explaining the electric vehicle to us. The total charges were reasonable for what we had expected to be done.
Great service too to bottom!
Always friendly service. Straightforward and informative.
Always excellent customer service!
I was told my vehicle would be washed. After sitting at your shop for a month and half I thought hey that’s kind of a nice thing to do. It’s never anything I expect at Handy although other dealers I’ve been to do so standard practice. I turn in my rental overnight and look at my car there is mud on it and even worse grease smeared in both the hood and rear passenger side. I was tired and I just want my car back so I didn’t take photos. This is what I expect at handy. Just really no care whatsoever. From the guy who intakes the cars in service using my seat cushion as a clip board when he could actually use his clipboard and not risk puncturing my seat. To having missed my car for a month and a half and driving home only to have the check engine light come on a few miles from the dealership. I thought I was smart buying a Toyota. I guess the laugh is on me.
another great experience at handy, thank you so much
Efficient and thorough. Pleasant personality.
Jeff was great but I feel very unhappy with my Handy experience . I was under the impression that I was buying a Toyota brand tonneau cover. When install was complete I went out to inspect and it a was a realtruck brand cover that I had already looked at on the realtruck website. I was billed $750 dollars including install for a tonneau cover that cost $330 online and takes half an hour to install. Minus install cost that is a 100% markup over retail. When I said I was unhappy with it I was told the best that could be done was to remove it with a $30% restock fee and I eat the install. Shameful. I feel completely ripped off.
My experience with Handy Toyota continues to be disappointing, not because of the vehicle itself, but because of the customer service.
A few days ago, I called to follow up regarding two unresolved issues: my trunk concern that had not been addressed during two previous appointments, and a missing return phone call regarding my brake service. Instead of receiving assistance from the service department, I was transferred to Service Manager Ethan Raymond. Unfortunately, the interaction immediately felt unpleasant and dismissive. I was told there was “no mention” of the trunk concern, despite me placing detailed notes in the online service request.
Rather than debating the issue, I simply asked what day and time I could bring the vehicle in for inspection. Instead of assisting me directly, Ethan cold transferred my call, forcing me to explain the situation all over again to another employee.
Today, I arrived for the appointment and released my vehicle to the service department. Because I am currently battling pneumonia and did not want to risk getting others sick by using the shuttle, I politely requested a rental vehicle. The employee assisting me was also unpleasant and crude in attitude, very similar to the experience with management.
I asked what the latest possible return time for the rental would be since I would not finish work until 5 PM. I made it back in time, returned the vehicle, and then requested the service manager’s full name and a corporate contact email. As expected, no email information was provided. However, I was surprised that Ethan suddenly appeared the moment I asked for his full name.
I paid for my service and peacefully left, despite already losing my voice from working all day.
What hurts most is how customers are treated when they are spending hard-earned money, communicating respectfully, and simply asking for concerns to be addressed professionally. I have even reached out through Facebook Messenger regarding these experiences, but based on the ongoing lack of customer service and communication, I do not expect a response.
The vehicle performance itself has been fine. The issue is entirely with how customers are treated once they walk into the service department.
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