Very happy with mt service from Handy Toyota. They have been serviceing my vehicles for over fifty years and I am very impressed with how well they work. They are polite and friendly and always listen to what I want done.never had a problem with their service. I always recommend them to my friends and family.
My service was projected as about an hour long. After one and a half hours I received a text that my service was completed. 25 minutes after that I had to go and inquire about my truck as I was still sitting in the waiting room. I understand sometimes things take a bit longer but after going to your business for the last 7 years I have never had service like this. I finally went and got an employee to check for me and then finally about 2 hours and 10 minutes after arriving I finally got my paperwork and truck.I am from NY and it takes me roughly a hour and a half to get to the dealership but have been a loyal customer for 7 straight years. Today was very disappointing.
When I went to put my insurance card and registration back in my glove compartment, my glove compartment wasn’t there. I found it in the backseat and had to reinstall it myself. This seems like a big thing to overlook by your mechanics. The glove compartment was fine when I brought the car in.
I was scheduled for a 9:30 am appointment and left at 4:45pm. Several times I was told that it should take no longer than an hour and a half more but ended up waiting over 7 hours at the dealership. I was later informed that the tech was assigned to different work and got pulled away from my car even though I had a scheduled appointment. I had to miss work and lost over $100 of income that was very needed as I can work minimally due to a disability. I have normally gotten good service from this department, I’m not sure if this was a series of miscommunication or what exactly happened but it was very disruptive to my day and I left feeling quite upset.
Very easy and helpful, great experience
Thanks for the quick service changing my oil.
Everything went great and everyone I spoke with were very helpful and friendly !!
Jeff and all service staff I interacted with were pleasant and efficient.
All the people that work at your dealership are very respectful and do a great job. I'm very pleased with handy Toyota, keep up the good work
I found Hannah Tatro to very pleasant, polite and efficient. She met me immediately and processed my truck and got it in for service. I like dealing with her.
Service was great too. Overall a really good experience.
As always, service was outstanding and everyone was extremely friendly. Thank you!
Wonderful, prompt, thorough, professional, courteous service, start to finish. 5 stahs. No notes.
I brought my vehicle in for routine oil change and now the dashboard navigation is black, the radio doesn’t work when it was brought in with no issues fully functioning listening to the radio with the screen on when dropped off. Something happened during the time it was at the dealership and it was not fixed. Not okay.
I prefer to post my comments on a public forum such as google review once I've composed my thoughts. Safe to say it wasn't a pleasant experience.
I was never called about my car. I did receive a text six hours after I dropped off the car.
Extremely nice service Department everyone that I spoke to was very courteous. Also, the shop was extremely clean and I felt very comfortable bringing my vehicle there. Hope we can do some business in the future. I look forward to bringing it back again for the next service schedule.
The technician was outstanding in explaining everything to me that they did
As always the Handy Toyota service department does excellent work. They are always checking the condition of the 2012 Corolla to make sure it is in serviceable condition. The service advisors have our best interests in mind. Keep up the great work.
Your willingness to provide me with a "loaner" was a big help. Thanks.
My service advisor was lovely, it’s the answer she was given to one of the issues I’m experiencing. I push the side button to open my liftgate and it’s stuck, it often takes 2-3 tries with the handle to finally pry it open. All I was told was it might be the tonneau cover making it stick, the same cover that was sold with the vehicle already installed which makes this your problem and unacceptable. It’s not usable.
Social