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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1165 reviews 64%
4 star 361 reviews 20%
3 star 52 reviews 3%
2 star 132 reviews 7%
1 star 119 reviews 7%
Review Us
Brenda B.
5 out of 5
1/3/2026
Very pleasant
Tara R.
5 out of 5
1/3/2026
Everything was great!
Bernadette C.
5 out of 5
1/3/2026
Thank you
Leah M.
5 out of 5
1/3/2026
Excellent service! Timely and professional.
Rita L.
5 out of 5
1/1/2026
Fast, polite
Carrie B.
2 out of 5
12/31/2025
I had mat installed in my brand new2026 Toyota sienna I was told that my car would have been vacuum before they were installed and they were not at all they just put them and they were not. I don’t mind the fact that I had to wait for my maths to come in, but the factor is is that I was told that my floors we’re gonna be vacuumed and we just placed them. I didn’t go out and buy new mats while I waited for the mats to come in. I’m just not impressed. What are the reasons I debated about buying a car at Handy‘s was because of the service because the service isn’t as good as other dealers as my experience in the past this experience still shows me that things have not changed
William S.
5 out of 5
12/31/2025
As always very satisfied. Darren is very professional and responsive to any questions or issues I may have
James A.
5 out of 5
12/31/2025
Great attention to details
James C.
4 out of 5
12/31/2025
Darren was respectful, kind, and patient. I believe he went above and beyond to assist me. I sincerely appreciate the honesty that he and his team members showed me. Rest assured, when my Highlander needs work done to the future, I’ll make the drive up to St. Albans!
Roberts Revocable.
5 out of 5
12/31/2025
Megan went above and beyond to make today’s service experience a good and, even more importantly, set us up for another great experience during our next service appointment.
Adam W.
4 out of 5
12/30/2025
First time Toyota buyer, but I have owned many trucks before. Love this Taco, First time at the service center at Handys the pull in service is really slick. Friendly staff, prompt on walk around and clean waiting room with delicious coffee station. Good to see all employees having some, not sure of the brand of coffee but delicious. When service was complete I was escorted to the vehicle by an attendant and handed the keys after confirming all was to satisfaction. Bonus they vacuumed for me. Word up to all employees that made the dangerous trip into work. Thanks again.
Sharon L.
5 out of 5
12/30/2025
Always have a great time when I am there. Great people and very nice to work with. Nice job on my car Thank you
David F.
5 out of 5
12/30/2025
The service team at Handy Toyota are courteous and efficient. I look forward to having my new Tacoma SR5 serviced there in the future.
Josh G.
1 out of 5
12/30/2025
There is a problem with the windshield washer fluid nozzles that I was told cannot be fixed. At highway speeds, washer fluid will not hit the center of the windshield. When the roads are wet and covered in road salt I can’t see out the middle half of the windshield. If Toyota cannot offer a solution, I will have to attempt to make my own modifications. This seems pretty ridiculous that I would have to come up with my own fix. It’s a safety issue that I feel Toyota should take care of.
Jeremey W.
2 out of 5
12/29/2025
I was happy with the advisors service overall I just never received the nacs charger as part of the service campaign. I messaged twice and no answer. Other than that everything else was good. Thank you
Kelly T.
5 out of 5
12/28/2025
Jeff was awesome. The staff is great there. Always.
Caroline M.
5 out of 5
12/27/2025
Great experience, very professional and prompt. Thanks Jeff!
Lisa D.
5 out of 5
12/27/2025
He gave me so much more information than when I bought my car. Very patient and took so much time explaining things to me. An excellent visit.
Joseph J.
5 out of 5
12/26/2025
Victoria did a great job of checking in my vehicle. She was friendly, patient, and attentive to my explanation of the service needs of my vehicle.
Almira M.
5 out of 5
12/25/2025
Honest, accommodating and friendly. I appreciate the honesty and integrity of the employees

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