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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1084 reviews 64%
4 star 338 reviews 20%
3 star 49 reviews 3%
2 star 121 reviews 7%
1 star 110 reviews 6%
Review Us
Jeane W.
5 out of 5
11/14/2025
Great team!
Heather W.
5 out of 5
11/14/2025
I was checked in quickly when I dropped my car off and the service was done well and timely. I have no complaints. Everyone was friendly and booking online was easy.
Lance D.
1 out of 5
11/14/2025
It just took a bit longer than expected, not a huge deal, everything else was fine. Megan apologized for the delay immediately.
Leopold G.
5 out of 5
11/13/2025
Not sure it was Donovan as he was busy with others which was fine. I got great help from the person on the end desk. Always helpful and professional. You guys always rock!!!
Kyle S.
4 out of 5
11/13/2025
Fast, efficient and solid work. Provided me a ride to and from locations while my vehicle was being serviced so I didn’t have to wait at the dealership. Thanks Handy Toyota team!
William M.
5 out of 5
11/13/2025
Darren is terrific! Great customer service.
Denise G.
4 out of 5
11/13/2025
First of all, Handy Service reps, found me an appointment to get my winter tires on when no other places could or would. I was late for my appointment, from road construction and rain. The associate checked me right in and told me “no worries.” My inspection was very clear and well presented and I had an opportunity to choose which work I could get done that afternoon. Very professionall staff and great service. Thanks.
Jennifer G.
5 out of 5
11/13/2025
Darren was awesome! Super friendly and helpful!
Kathleen R.
4 out of 5
11/13/2025
Quick, efficient, tech was excellent!!!
Raymond L.
5 out of 5
11/13/2025
Great customer service
Wayne L.
5 out of 5
11/13/2025
I was pleased with the entire service experience.
Carol M.
5 out of 5
11/13/2025
I always receive good service at Handy Toyota.
Danielle R.
5 out of 5
11/13/2025
Tori is very personable, communicative, and made my service experience very pleasant. Thank you, Tori and Handy Toyota!
Scott B.
5 out of 5
11/12/2025
Megan was great! She got our car in for service without any hassle and was completely understanding of circumstances. Thank you!
Erin Y.
2 out of 5
11/12/2025
Megan was absolutely great, unfortunately I spent 6.5 hours waiting for my car today when I was told approximately 3 hours. It was certainly a rough day in the service department; however, this was simply unacceptable. Megan was gracious in giving me a $25 “coupon”, but I would have made different plans for dropping the car off and not staying if the estimated time given was anywhere close to what was reality.
Heidi G.
4 out of 5
11/12/2025
Jeff is AWESOME ‼️
Heather G.
1 out of 5
11/12/2025
We drove over an hour and waited several to have a piece replaced that was under warranty, but the wrong piece was ordered, and this was not communicated to us until the end of the appointment. So we must come back over an hour each way to get this fixed with the correct part once it arrives. I feel that the correct piece should have been ordered in the first place and if it was not, it should’ve been verified when the part was received before making an appointment with us.
Michael G.
2 out of 5
11/12/2025
I had my dad bring me truck in for service, had a scheduled appointment at 11:30 and stated to the receptionist that he would be waiting as it should have been a short appointment. My dad was there for 4 hours. He checked in with staff after a few hours and was told my truck had not even been taken back. My truck left the lot with the low tire pressure light on after being "serviced". If it is going to be a 4 hour appointment it should NOT be an option to wait for your vehicle. I understand that businesses are short staffed and busy but I am not satisfied with this visit especially leaving m "service appointment" with a light on my dash.
Rebekah T.
2 out of 5
11/11/2025
The actual car service was great, as always. Staff were friendly and thorough, and the car is good. What needs work is communication between customers, shuttle drivers and base. We ended up waiting 45 minutes for a shuttle that was supposedly dispatched to pick us up. We had to wait outside because there was no way to be notified of his arrival, so we had to watch for him. Brrrrrr!
Jennifer B.
5 out of 5
11/11/2025
I am very satisfied. He was great to deal with.

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