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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1165 reviews 64%
4 star 361 reviews 20%
3 star 52 reviews 3%
2 star 132 reviews 7%
1 star 119 reviews 7%
Review Us
Kristin G.
5 out of 5
1/22/2026
Jeff is great! Super helpful!! Great personality to work with people!!
Nicholas G.
5 out of 5
1/22/2026
As always, prompt and professional service. It’s why I’m a customer. Thank you.
Roberta A.
2 out of 5
1/21/2026
The service was fine but the price was outrageous! $169 for a loose gas cap?! I'll be finding service elsewhere in the future.
Keith G.
2 out of 5
1/20/2026
I didn’t receive the multipoint inspection report. Also when leaving one of your employees asked a technician (for me) where to locate the EFI relay. His response was “we don’t give away that information for free.” Not at all helpful when trying to help a customer understand their vehicle and looking ahead for future problems. 802 Toyota would never have that response. They would take out their computer and look it up.
Andrew G.
4 out of 5
1/20/2026
Much appreciate the great service. Please contact regarding if / when gas door comes in. Thank you!
Melissa V.
5 out of 5
1/18/2026
Always happy with Handys
Angela B.
5 out of 5
1/18/2026
The appointment was smooth from start to finish..
Matthew N.
5 out of 5
1/18/2026
Everything went very smoothly. Excellent service
**** T.
1 out of 5
1/17/2026
Lack of communication regarding completion tilme And wrong parts ordered lead to two extra days in the shop.
Torrey C.
3 out of 5
1/17/2026
Truck broke down while moving after being told it was fixed, while wife was driving with kids, sudden transmission downshift. Had to get it towed back in. Understand that not everything is an easy fix, but this was pretty dangerous, and needs to be fixed.
Zlatko S.
5 out of 5
1/17/2026
Always the best . Thanks again, and see you soon .
Chaz C.
4 out of 5
1/16/2026
Darren is a great service associate to work with. He is knowledgeable, resourceful, and respectful of me and my Tacoma vehicle. Handy Toyota has a wonderful asset and should consider Darren for future promotions within the service department.
James K.
5 out of 5
1/16/2026
Great and speedy service. Great customer service!!
Jennifer C.
4 out of 5
1/16/2026
I had a genuinely positive experience here from start to finish. The staff were professional, friendly, and refreshingly real. It was a pleasure working with people who clearly have strong customer service skills and who also know how to be human, not robotic. There was an error in my original estimate that ultimately worked in my favor. The quote I received for brake work did not include the cost of parts, and I was only charged for labor. Something we didn't notice until after I paid. I deeply appreciated that the team honored the original estimate without hesitation. That kind of integrity matters. I also want to note how supportive they were in helping me navigate Toyota’s system to file for reimbursement related to a recall repair I had previously paid for. That extra guidance made a frustrating process far easier. Overall, this was thoughtful, honest service, and I would absolutely return and recommend them to others.
David W.
5 out of 5
1/16/2026
Everyone was helpful, accommodating versatile and delivered service earlier that expected.
Ellis M.
1 out of 5
1/16/2026
Check in and out was not as friendly as in the past. It also seems that if a code doesn't come up for a client's concern, there is no problem. Just disappointed.
Melissa E.
5 out of 5
1/16/2026
Very good service, everyone was courteous and efficient.
Gary A.
5 out of 5
1/15/2026
Well satisfied with the service provided
Baremba K.
5 out of 5
1/15/2026
I was really happy with the service and it was a great experience
Russ M.
4 out of 5
1/15/2026
So far good. No issues.

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