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Real Reviews From Verified Customers

Service Center Review Summary

5 star 520 reviews 67%
4 star 152 reviews 20%
3 star 18 reviews 2%
2 star 45 reviews 6%
1 star 43 reviews 6%
Review Us
Robert P.
4 out of 5
4/22/2025
The young lady that checked my car in after 5:00 was very nice and respectful regardless of being after 5:00. The texting updates and process was very good.
Mark B.
5 out of 5
4/20/2025
Very satisfied
Janet L.
5 out of 5
4/19/2025
John was very nice, and professional in his responses to my questions. A good representative for Moses.
Janet C.
5 out of 5
4/19/2025
Always great service
Betty E.
5 out of 5
4/19/2025
He was great!
John D.
4 out of 5
4/18/2025
New to the area. Service was excellent. Will return for needed service.
Harold S.
5 out of 5
4/18/2025
Very pleased with service. Prompt and courteous.
Gilbert W.
2 out of 5
4/17/2025
Ghe Work performed wasn't verified as fixing the issue. The caliphsr identified as making the front noise wasn't the issue So I had to make another appointment to get vehicle repaired. I will say the staff was as nice and friendly as usual but the car was checked before letting me go.
Kay H.
4 out of 5
4/17/2025
John is very much like my retire service guy Don. Hes very customer friendly goes above n beyond to give you an appt when you need. Keeps customer informed had excellent team of techs. Im a long term client n a very happy with product client.
Susan P.
4 out of 5
4/17/2025
I Hope you got my comments of how well I liked working with John ****. I wrote a paragraph and then all the sudden I didn't know if it was sent. John was great.
Jill L.
5 out of 5
4/16/2025
Excellent service experience
William R.
5 out of 5
4/16/2025
Polite prompt and explained what I needed done
Marilyn W.
1 out of 5
4/14/2025
I understood that the recall would be 4 to 41/2 hours and that my car would be returned that afternoon. A little after 5 I called and was told that my car wouldn’t be returned until the next day. I think I should have been notified so I didn’t wait for the car. Also there was a comment about the driver floor mat being doubled and that is the way the mat was when I purchased the car
John O.
4 out of 5
4/13/2025
Travis texted and called me to confirm what was being completed with my vehicle and what would be covered under the current service plan. This was something I was completely unaware of and he explained it thoroughly.
James H.
1 out of 5
4/12/2025
Should have been told before driving an hour only to be told that there wea a 3% fee for using a credit card! Who gets this money anyway?
Cassandra S.
5 out of 5
4/12/2025
My entire experience was great. I received prompt and courteous service.
Rickey A.
5 out of 5
4/12/2025
10 out of 10. Thank you
Paula A.
2 out of 5
4/11/2025
I was not pleased that I wasn’t allowed to take advantage of getting an alignment at $129. Maybe I should have mentioned it when I checked in, but was told I also needed to bring the paper with me. Not away to build customer loyalty.
Jarred C.
4 out of 5
4/10/2025
Very happy with the service provided. Kind people that did a great job. I would have rather had 5w30 oil , but I didn’t specify so no worries. Thank you all. Appreciated the little Easter Egg as well. I’ll definitely be back. Thanks again Lexus Moses St. Albans !
Gilbert W.
5 out of 5
4/8/2025
Travis was fantastic with my visit.

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