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Real Reviews From Verified Customers

Service Center Review Summary

5 star 520 reviews 67%
4 star 152 reviews 20%
3 star 18 reviews 2%
2 star 45 reviews 6%
1 star 43 reviews 6%
Review Us
Christina P.
5 out of 5
5/2/2025
Service is always efficient and staff are very helpful & friendly
Kay H.
5 out of 5
5/2/2025
Always great service team Since 2012 they have helped me maintain my ct200h Im now over 101k miles and no real issues. Great preventive care from service team. Kay H
Douglas P.
2 out of 5
5/2/2025
I had an alignment as well as the tires rotated and balanced but my nx 300 is shaking more now than when I took it in for service. John is taking care of the issue Monday when I bring it in again. Only wish when the inspection, diagnosis and balancing was done the issue would have been resolved. Maybe the technician should drive the vehicles after work has been done to verify completion.
Laurie M.
4 out of 5
5/1/2025
I was sad Don retired but very happy to have worked with Travis!
Karen M.
5 out of 5
5/1/2025
The work was completed timely and as requested. Travis kept me informed and was very nice.
Nancy L.
4 out of 5
5/1/2025
Travis was so courteous and professional but very kind and approachable. John at the desk was too. They took the time to discuss the videos of my service (pretty cool) and basically had a nice conversation with me. I left with a smile on my face, confident that my car was healthy and safe to drive. Terrific customer service!
Cindy S.
5 out of 5
5/1/2025
Done well and timely. Courteous sales representatives.
Sara B.
5 out of 5
5/1/2025
Travis and the staff at Moses Lexus are always professional, helpful and knowledgeable. Always take great care of us!
Nicole M.
5 out of 5
4/30/2025
Travis was friendly and professional. He handled my service and check out in a timely manner and was able to answer all of my questions.
Diane S.
4 out of 5
4/30/2025
Always receive quality work here
Walta B.
5 out of 5
4/29/2025
Had a great service and everyone was nice. I love the waiting area
Lou Ann.
5 out of 5
4/29/2025
Very satisfied with the service!!
Tzong H.
5 out of 5
4/29/2025
Easy to make appointment on line. Great service and quick turn around time.
William H.
5 out of 5
4/25/2025
Great job! Work done promptly.
Rick S.
1 out of 5
4/25/2025
My service was good but it took about a month to get a replacement starter battery for my ES300h. I was disappointed with that.
Charlotte T.
2 out of 5
4/25/2025
Travis was more than helpful but I do not feel that Lexus was willing to work with me on the repair of the AC. This vehicle has 15,000 miles and I do not believe a pebble hit the condenser and put a hole in it. I have read on-line accounts of the same thing and all being told the same thing. This really destroys my confidence in Lexus. I am a 60 year old widow that purchased a Lexus simple for the fact all maintenance would be covered and the fact that it cost so much that I will not be able to fix it in the near future. I’m asking for the dealership that I trusted to at least help me with the repair. I know there are ways to get around this. I will not buy another Lexus if this is not at least reduced in price. I paid extra for a warranty that would help me as I have to do repairs through the dealership.
Linda D.
5 out of 5
4/24/2025
Excellent!
Carolyn F.
5 out of 5
4/24/2025
Excellent Customer Service!! All the staff that I have encountered have been very profession, everyone seems well trained and appear to enjoy their job.
Clacy W.
5 out of 5
4/23/2025
Travis was really cooperative and helpful. Appreciate him and the staff for their attentiveness.
Linda H.
5 out of 5
4/23/2025
Excellent service

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