Dick Smith Ford Auto Repair Service

I was greeted quickly and taken care of very efficiently today. I'm very happy with the service I received today.

Matthew Davenport was awesome he made this experience easy and smooth for me.

Very pleasant exchange with Tommie Middleton. Very helpful and took care of my repair quickly and kept me informed of progress. I’ll be sure to come back. And I told a group of my associates about repair. Thanks to all , Drew

Matthew did a great job with the service on my truck. I will be bringing my truck back for future service to Matthew to take of it.

5 stars for sure. Thank you for all the work that was done .

Thank you for servicing my vehicle. - Diane S

Thank you

​"I want to give a massive shoutout to Jeremy and the entire service team for an unbelievable job on my vehicle. I was blown away by the super quick turnaround time—from the moment I dropped it off to the final delivery, the process was seamless. The quality of work was top-notch and the communication was perfect. Overall, just spectacular service all around. Thank you!"

Matt did a fine top notch job filling in for the fellow who was out sick. My repair service was done quickly and correctly.

Great service. Tyler,as usual,was well organized and pleasant Thanks again for a great experience, Barney T

Giovanni Bencini was such a pleasure to work with! He made everything so easy and was so helpful! He was happy to speak with me or my husband about anything at anytime and thoroughly answered any and all questions we had during the process! Thank you! Ashley F

Today after getting my oil changed I noticed a my transmission jerk pretty hard indicating your possibility it may have a problem. I called Tyler, sales Tech, who would actually help me earlier. I thought Tyler that it possibly have some transmission issues and I would like to get it checked out. Tyler inform me that they have one person who works on all of the transmission issues in the entire **** Smith Ford dealership and that gentleman is 3 months behind. Then I advise Tyler to make a notation of the issue that I'm having and to make sure that you put me on a list before I can schedule a check out of my vehicle. Tell inform me that I'll have to leave my vehicle at the dealership for 3 months in order for them to check it out. And stated that was the only way that I could get on the list and he would not give me a loaner car during that time period. Tyler also indicated to me that my mileage is now 60,400, which puts me 400 miles out of the warranty. Although I left a message with Tyler over month ago mentioning this very issue. I bought two brand new cars from this dealership within a 5-year I would expect to be treated better.

He was very professional and thorough. Outstanding.

Tyler was excellent.

Thanks!

Absolutely pleased with service. Mat was very nice & very good at explaining what was done. Very personable & understanding.

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Tommy was great.He was hands on through the whole process.

Job well done and Giovanni is always a pleasure to deal with.