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Real Reviews From Verified Customers

Service Center Review Summary

5 star 865 reviews 69%
4 star 287 reviews 23%
3 star 26 reviews 2%
2 star 44 reviews 3%
1 star 38 reviews 3%
Review Us
William K.
4 out of 5
7/18/2026
Appreciate the work and clear communication from Tyler
Barrett K.
5 out of 5
7/18/2026
With a Service Advisor like Paxton I know I'm in good hands. That said everyone is happy to help and are very courteous and friendly.
Peter F.
5 out of 5
7/18/2026
Tyler is a phenomenal service writer. He treats us like family and we reciprocate.
Caroline B.
5 out of 5
7/17/2026
Your team is amazing! So kind and helpful and they helped me in a pinch.
Laikin W.
5 out of 5
7/17/2026
Matt was awesome!
Joseph T.
4 out of 5
7/17/2026
He was very good I will be back when needed
Josie B.
4 out of 5
7/17/2026
Greatservice
Lamar S.
1 out of 5
7/16/2026
I believe I was overcharged. I left a message 6 hours ago but no one has called me.
John G.
5 out of 5
7/16/2026
Does a great job, gets the job done fast. Always treats me well.
Ira W.
5 out of 5
7/15/2026
Very professional and kept me informed.
Ivan S.
5 out of 5
7/15/2026
Giovanni and rest of team took care of my wants, and concerns????. Great experience ????
Leon M.
4 out of 5
7/15/2026
The service advisor did a great job with getting me the answers for my brakes and updates for the recall on my vehicle. Great Job
Jeffrey P.
5 out of 5
7/15/2026
No comment
Robert D.
1 out of 5
7/15/2026
We dropped car off after we made appointment the day before and it still took 15 minutes to get me checked in. Then car was not ready until 4:30.
Brenden B.
5 out of 5
7/15/2026
Super professional and accommodating. Excellent service
Frank K.
5 out of 5
7/15/2026
Jeremy was a true professional he was very courteous explained everything to me I will come back to **** Smith Ford you got a diamond in the rough Thank You
Cullen B.
5 out of 5
7/15/2026
Tyler was awesome! Would definitely come back if needed.
Kenneth W.
5 out of 5
7/14/2026
Tommy went above and beyond providing the best customer service support that I've experienced from any service representative. I would recommend his service to everyone i know.
Cindy S.
5 out of 5
7/14/2026
Everything went good. Tommy was well informed about the information on my vehicle. Thank you.
Michael C.
4 out of 5
7/13/2026
Matt has to be the #1 Service Rep for **** Smith. He provides world class professional customer care. He gave me options and advice on the next steps in identifying what going on with my transmission. I will definitely comeback because of Matt.

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