Tyler is always professional and courteous.
I am extremely disappointed with my recent service experience.
My appointment was scheduled for Monday at 8:15 a.m., yet my vehicle wasn’t even inspected until Tuesday at approximately 2:30 p.m.—more than 30 hours after my scheduled appointment. I had an appointment, but it felt like other customers were a priority. The recall work was completed promptly once the vehicle was evaluated, but the two issues I specifically brought it in for required parts.
Those parts weren’t ordered until Tuesday around 3:00 p.m. and arrived on Wednesday. After that, I was informed another part was needed to fully repair the windshield wiper issue. That part was ordered and expected to arrive on Thursday. I was then told it would be an easy repair first thing Friday morning.
What was most frustrating throughout this process was the complete lack of communication. I never received proactive updates from my service advisor. Every update came only because I called to ask about the status of my vehicle. Would things have been different if I had waited at the dealership? After being told the final repair would be completed first thing Friday morning, I didn’t receive a text that my car was ready until 3:10 p.m.
I understand that parts delays can happen and are sometimes beyond the dealership’s control. However, delays are much easier to accept when customers are kept informed. Instead, I spent the week wondering what was happening with my vehicle and repeatedly having to reach out for information myself.
This experience fell well below the level of customer service I expected. Better communication, realistic timelines, and honoring scheduled appointments would have made a significant difference.
Tyler is amazing. I’m a bit frustrated with amount of times I’ve had to bring my F150 in, however Tyler and Giovanni have both taken great care of me and I’m truly appreciative of them.
Excellent service experience. Could not have been bettet!
Giovanni is always awesome! Helpful, provides feedback in a timely manner. Professional. Always calls me Mr. And I give him a gard time about it. Need more guys like him around.
Service and communication was perfect
Customer service was outstanding
Tommy is always outstanding
Mr. Bending was cordial and promptly in doing his job with the servicing of my Maverick. Plus he explained that the recall was necessary to perform.
Mr. Winters has a awesome team at the Garners ferry location, always a pleasant experience when I bring my vehicles in for service...
Matt was awesome. I was passing through Columbia and had some unforeseen issues with my truck, said to bring it in but never promised it would be looked at. After only 3 hours it was repaired and we were back on the road. Awesome Service Advisor and great guy.
Giovanni went above and beyond, especially to help out a soldiers vehicle.
Straight forward communication, didn’t oversell unnecessary services, treated us how customers should be treated.
He is a big big credit to your dealership, and should be rewarded for his efforts and attitude.
Tommy is very professional!
Awesome guys makes sure he can get you the best options and gets you in an out as soon as possible
Jeremy was very pleasant to work with
Matt was awesome. Since my husband drives trucks, I wasn’t in a rush to get my vehicle back but Matt still made sure it was completed by the time we came to pick it up. Even though there was in issue with my truck once we picked it up, Matt made sure it was resolved in the same day.
I haven’t been using dealerships for service in recent years due to wait times and cost, but Giovanni has definitely changed my mind. He worked with me to find a time in the very near future to bring my Tremor in. He was completely transparent with what was happening the entire time. In the end, it was a fantastic experience.
Giovanni kept me informed and up to date during the ordering and installation of parts for my vehicle. Great professional customer service.
Tommy was great. He communicated well. He told me my options. My car was finished in a timely manner
Tommy is great ???? and knowledgeable
As always I appreciate Tommy’s professionalism when it comes to making sure my vehicle is taken care of.
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