Katie is an excellent service manager - smart helpful and trustworthy. Very knowledgeable and goes the extra mile. The best of the best !
Service writer was awesome and very knowledgeable and courteous
Giovanni is THEEEEEE BEST!!!!! KIND, CONSIDERATE, AND HONEST!! He always gets me straight. I feel safer when he handles me!! Thanks GB!!!!
I came in for 25,000 mile oil change and check. First thing I said was please check air pressure in tires as all are different. When they brought car around and I asked if it had been done it had not! Had to take it back, wait again and then brought back saying sensors were not reading right and I was good to go. Will check tires when I go out next time and see if correct.
Mr. Tommy was extremely nice and helpful today! From the time we spoke on the phone to the time I pulled in, he was attentive and took care of me as soon as he could. All the guys in the shop were friendly as well, so shout out to them. I don’t know that I’ve ever waited for my car and had someone ask if I needed anything or had been waiting long. I didn’t feel like just any ol customer to them.
He was able to squeeze me in and take care of my problem (plus some) right away. I had plans to just make another appointment for an oil change when I got my car because I didn’t want to ask for too much, but he said they could just do it while they had it which was just another stress reliever to not have that hanging over me. I really appreciated that he called me when I received the links for my car inspection and payment. I always call my dad, but I also felt comfortable asking him questions about whether or not something needed to be done and didn’t feel like he would give me any mess around it.
I’ve had some really bad experiences with Ford shops over the last couple of years, so I was actually dreading having to take my car back and start over, even if this one is closest to my house, because I had no clue what to expect. But Mr. Tommy, and all the guys this morning, exceeded my expectations. I always feel a little more anxious when things go wrong with my car because my dad doesn’t live in town, but they never made me feel like it was a hassle for them to bring it in and fix her back up. I think that was one of the most impressive things for me. Mr. Tommy has definitely gained a new customer out of me!
Made an appointment to get oil change service done at 7:30am and had to wait for close to 3 hours. Vehicles that came in after us were completed before. Very frustrating. We just kept being told that they would be done soon.
Easy to work with and super friendly. Kept me up to date on what was happening and got everything handled in a timely manner.
Everything went as scheduled
Excellent customer service. Will recommend .
Great job. Car is running smoothly. No problems thus far. Tommy was great as well. Thanks for all you do.
Katie goes above and beyond to make the process personal. She kept me updated during the whole process and was very timely. Extremely knowledgeable and easy to deal with.
Tommy has great customer service and was very informative with the concerns of my vehicle.
Oil change and fixed my problem with battery replacement excellent service
Very helpful and friendly
Please have someone in leadership call me about my incident. I was dissatisfied. ****-****-xxxx. Charles M
Tommy was amazing! From the inception of calling for service up until the time to pick up. Tommy communicated with me throughout the entire time remaining attentive, professional, respectful, detailed, knowledgeable, and goes above and beyond in assuring that customer satisfaction had been achieved. A true Asset to Ford. Thanks Tommy for all you’ve done ????????.
We were very lucky to get Tyler as a service consultant. The way he treated us was exceptional. In today's world it is very hard to find a person like himself. A true professional in his field.
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