Ishmael always goes anove and beyond expectations when it coed to servicing my vehicle and his own personal touch when it vomes to customer service.
Guys are doing a good job so far.
Today's experience was nice. Thank you
Never had amy issue with Ishmael Chavez, always on top of my needs in the service department. Head and shoulders above the rest.
No servicing video provided. No inspection sheet provided
Son Amables en atender al cliente y muy rápido el servicio...!!!
Very professional and knowledgeable made me feel comfortable and trusting
Bryan and the whole team was outstanding from start to finish. Professional, courteous, and respectful. Will gladly continue bringing my vehicle here
Thank you for the excellent service!
First time used Selma Nissan Dealer and was impressed with the outstanding customer service by all specially Mr. Bryan Verdugo who explained really well about the service needed on my vehicle to avoid further damage in the future. Best team, bar to none!
Awesome service! Will recommend!
Ismael was very informative and helpful
Bryan was awesome! So helpful and pleasant to deal with. I will definitely be back!
It took to long to get my vehicle even when it had warranty.
He is a friendly person who knows how to do his job well quickly and efficiently and offers services without pressure to the customer 10/10
Ish is a very valuable asset to Nissan. He has been a part of the Nissan family for many years to no surprise. He is super informative and knowledgeable, as well as helpful!! Thank you Ish for always going above and beyond for us!!
No problem. Everything was great. Thank you.
My service visit was on 10/11/25
Advisor failed to go over my multipoint inspection.
On 10/13/25, as I was driving on the freeway 41 N with my two young children, the car died on the freeway in the middle of high speed traffic. The California Highway Patrol had to tow my car off the freeway due to the immediate danger me and my children were in. AAA towed my car back to Selma Nissan since they were the last ones who worked on my car.
The mechanic inspected my car and found that the engine air filter was extremely dirty and debris from it blocked the sensor and that it was a safety feature that Nissan has to prevent damage to the engine. To fix this issue all we needed go do was replace the filter. I was NOT informed of this on my visit from 10/11/25, had I known this would have taken care of it that day and paid the $65 to replace. BUT again, the advisor failed to go over my multipoint inspection.
This small oversight could have been the cause of a much bigger issue had me and my kids been in a car wreck on 10/13/25. Ismael said that the advisor was new and did not have access to the multipoint inspection to go over with me. So that tells me that he was not only not properly trained but also did not take the initiative to make sure he was able to log in to access the multipoint inspections.
My filter ended up being replaced at no charge but that does not make up for the emotion stress and trauma it caused me and my kids as traffic was swerving around us to avoid hitting us. It was a terrible experience.
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