Well communicated throughout process although it did take longer than expected. Almost wished I chose concierge car pickup. Regardless, all repairs were completed, car washed and running great. No more rest end noise or steering groaning!
Thanks, Paul
Excellent customer service
This is the second time I have come out for an appointment and left without service. First time I had an appointment for a recall and I got there and the didn’t have the part. This time I got there and I would have had to leave my car for 2 1/2 half days. I need my ca r so if that was the case I would not have made the sappointment. All this could have been taken care of with a phone call to me. No problem with the service but my time and gas to drive 35 mins each way. Thank you
Appreciate Bryan Verdugo for helping me and would like him to assist me in the future
Everyone was helpful and I appreciate the work ethic. I did notice that the air filter that was replaced can be purchased at a lower price on Amazon. I saw a tutorial on google and it seems that it would be very easy and cheaper to replace.
1st off I knew what the recall was for & a friend of mine is auto mechanic & he told me I didn't have it so disregard it. Then I sent my $ in formy tags& it showed the recall. So I called your dealership & argued with her & she said I had to make an appt, so I did. She said 1 to 2 hrs. I went to my appt & I heard them tell the guy in the front ofc that my car didn't have it. I told them I had an appt at 1pm. We'll you are 3rd or 4th in line. I was there for over 2 hrs. They filled out a card & gave it to me . All of this for your agency got paid & wasted over 2 hrs of my time. When he walked in & told the guy at the desk my car didn't have that card could have been filled out then & I could have been on my way. Was I really happy ...NO!!!
Thank you Bryan for your consideration and attention to our service needs .
Eric was communicative, helpful and kind!
Edgar Eric and Rigoberto went above and beyond.
You have yet done what you have promised
Pick up was late. Vehicle was not even washed.
Geovanni was very busy but he did a great job welcoming us and taking care of all our issues. Great service!
Fantastic service…thank you
The key cover on the drivers door was broken while in your shop and the service manager said it was loose when it came in. I know it wasn’t. He did not offer to make it good. It also took three calls and 7 weeks to get my vehicle in for its recall. The only positive was the recall repair was done in the time they said it would be. But overall I’m totally dissatisfied with the service I received. And now I have to find and purchase a new door lock cover. I will also be reaching out to Genesis corporate.
It just cost a little more than I expected but I guess it needed it
It’s working fine now
Great service. Special mention to Mike at Genesis also.
Respectful, explained everything step by step
I was told that it should take about an hour and a half to do the oil change and rotate the tires. Three and a half hours later it was done.
Next, I paid with my debit card and was still charged an extra 3% for the transaction, even though I input my pin number. That issue needs to be fixed.
Eric and the rest of the people who I spoke to and interacted with today, were very, friendly, polite and professional. Made me feel very comfortable there. Eric even washed my car and vacuumed it! Definitely wasn’t expecting that. But I was so glad it was done! Thank you, Eric.
Eric provided excellent service.
Social