Service is always great, and Christian does an excellent job. However, I wanted to share some feedback. After verifying with your team, I understand that vehicles should be vacuumed and washed each time they are serviced. Unfortunately, on more than one occasion this hasn’t been done.
Because we have all of our vehicles serviced with you—and we recently purchased three new ones—it’s important for us as an educational service unit to watch every dollar. When the cars are not washed, we end up needing to cover that expense separately.
I did call and speak with the service manager, and he explained that your team has been short-handed. I completely understand and appreciate the challenges, but I just wanted to make you aware of the impact on our end.
Thank you for your continued great service and support. Jan Marie
Christian is always personable & though. I’m always happy when I get him as a Service Advisor !
My experience was awesome from start to finish
When I originally brought the car in there, he told me the head gasket was not the problem. The problem was I put windshield washer fluid in the radiator. I did not put the blue antifreeze in the radiator. The previous shop did. It was a Toyota approved antifreeze. I know it’s not what you use, but it wasn’t approved antifreeze. He treated me like I was done throughout the process. He didn’t care what I said about the car. He only cared what the insurance company said about the car and we did not know if they were even going to cover the repair. I feel the car could’ve been repaired faster than what it was. I asked him to replace a lug bolt on the car. He did not give me a price. When I showed up there, the bill was over $500. He was nice enough to take some money off of that bill because I was very upset. Very disappointed with the entire experience. You will not have to worry about me being a return customer. Not a chance.
Christian Cerna is a great associate and asset for Greg Young Toyota. He’s attentive, professional, honest, and personable. I feel he genuinely cares about his customers and wants to provide the best service for his customers and their vehicles.
Thank you all for your excellent service.
I asked if my vehicle could be washed. He said "yes". Ultimately my car was not washed.
Christian provided the BEST customer service when I brought my vehicle in for maintenance. From start to finish, answering questions I had along the way. He’s a great asset to your dealership.
Well done however service time seemed excessive
Christian is a really great advisor. He was ready to greet me, answered my questions, and I trusted my car with him. Thanks for going above and beyond Christian! Your customer service doesn’t go unnoticed.
Andres was upbeat, positive and
attentive when I dropped off my
RAV4 for an oil change and tire
rotation at 7:45 am. He suggested
additional add on services that I
declined and readily accepted my
wishes with a smile. Andres explained
the inspection and I was happily on my
way.
results and I was
Christian was very friendly and provided excellent customer service!
He talked to me and explained everything to make sure that I understood it and was ok with completing the repairs before they went ahead and completed them. He offered me a vehicle le if I wanted to go somewhere while I waited, and he kept me updated on things
Thanks to Jeremy for bringing Scott McDonald from the shop area to answer a couple of questions about my older Rav 4. Scott's name appeared many times in the past on my 2006 Rav 4 Service Orders.
Excellent Employee communication was totally awesome, please give this professional a raise and promotion. He is a very strong link in your revenue stream. …….,, Jerry V
Service was great. All our questions were answered and we didn’t feel pressured.
Christian was very knowledgeable and pleasant to work with.
I spoke to the manager because they gave my keys to another customer.
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