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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2908 reviews 67%
4 star 702 reviews 16%
3 star 111 reviews 3%
2 star 349 reviews 8%
1 star 302 reviews 7%
Review Us
Luis G.
5 out of 5
6/29/2026
Great job Prompt service
Amanda A.
5 out of 5
6/29/2026
Everything perfectly!!
Alyssa S.
1 out of 5
6/28/2026
Problem is still occurring after the 2nd time I have brought it back. I asked to see the part that was being replaced because i had brought it back in a week and all of sudden the diagnosis was made for this specific part. On pick up the part was not located in my vehicle and the sound that I had brought my car in for is still being made. Chassis ear was used to determine the diagnosis but I can hear the sound without any sort of equipment just by driving the vehicle. So now I have payed for two wheel alignments and a 1100 dollar service to repair a part I don't even know if it was needed.
Sandra P.
5 out of 5
6/27/2026
Angel was very accommodating, and I was done before my estimated time. Thank you!!
Josue C.
2 out of 5
6/27/2026
I understand Gabriel was off when I’d dropped off the car the day before my service,but the service dept at Hoy Fox is scrambling,missing little items the have turned into costly maters on my vehicles.Staff seems overworked and can’t even do a courtesy call to keep customers in formed on status of vehicle.When mentioned to staff Inwas given an answer that he has his customers and covering for coworker.If mad stay home!Very unsatisfactory.Not sure were Service Dept fell off .But hey I’ve been going on 10yrs.a paying customer and service dept has turned terrible.Please get it together it’s costing me money!
Rodolfo ****.
5 out of 5
6/27/2026
Ms Avelina performed great customer service! I would definitely go back to her for my next service appointment!
Paul C.
1 out of 5
6/27/2026
I left my car on Saturday for an oil change and battery change. I was told I would get my diagnosis done by Monday and I didn’t get any update until Tuesday morning. The labor of an oil change and battery change took longer than a day apparently and my car wasn’t available for pickup until Thursday. They did have a power outage on Wednesday but I don’t think the amount of work should take longer than a day or two max at any other shop. Don’t take your car here
Marissa A.
5 out of 5
6/27/2026
Avelina is the best!she is genuinely concerned about her customers.
CARLOS G.
4 out of 5
6/27/2026
Long wait ,but worth it. AVELINA IS VERY HELPFUL AND VERY PROFESSIONAL & COURTEOUS..
Argelia T.
1 out of 5
6/26/2026
They remove all the hardware between at the edge of the hood, where is a little cover
Ana D.
5 out of 5
6/26/2026
Avelina was very informative about the service my car received at Fox Toyota on 6/25/2026.
Christina F.
5 out of 5
6/26/2026
Manny provided excellent service on my RAV4 and kept me updated throughout the process. Job well done!
Patricia M.
5 out of 5
6/26/2026
As always, excellent customer service
Eutiquio S.
5 out of 5
6/26/2026
Excellent team!
Rose O.
4 out of 5
6/26/2026
Jeffrey proved professional and knowledgeable and made me feel like a valued customer. He represents the brand well and excels at customer service. Glad to have him in our team collective.
Marcela K.
4 out of 5
6/26/2026
Mr. Gurrola was very polite and helpful after I had sat in my car for 30 minutes waiting for service. He helped me to get a battery installed. I greatly appreciate his kindness, help and appreciation for customers. He understands that customers are important. Not too many establishments have employees with that know that. Thank you Mr. Gurrola.
ROSALIA L.
5 out of 5
6/26/2026
N/a
Susana P.
5 out of 5
6/26/2026
Avelina is very professional and always willing to help in any way she can. She listens to me and tries to answer all my questions.
Juan T.
5 out of 5
6/25/2026
Fast service. Mr.Hernandez was very thorough.
Stanley K.
1 out of 5
6/25/2026
They couldnt locate the rattlin, which I think is in the cab somewhere. I requested a ride alone and didn't get a response.

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