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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2781 reviews 67%
4 star 678 reviews 16%
3 star 104 reviews 3%
2 star 315 reviews 8%
1 star 274 reviews 7%
Review Us
Francisca L.
1 out of 5
10/8/2025
Nobody called to let me know my new tire had arrived. I was told it would take one day to get it, and, that he would call me......
Joaquin T.
4 out of 5
10/8/2025
Jacob was great..he was courteous, professional and answered all my questions that I had…and believe me I had plenty of questions since this is my first new vehicle in 18 yrs..and with all this technology these vehicles have today it’s a lot to take in.. I’d like to give some acknowledgment to Leo as well, he was the first one that greeted me when I first drove up.. Thanx Leo and Jacob you guys ROCK!!!
Andrea A.
4 out of 5
10/8/2025
José is great!
Sergio L.
4 out of 5
10/8/2025
great service and like that you have sunbit it helps with what you charge because it is expensive
Danniella A.
4 out of 5
10/8/2025
she did splendidly!
Pauline D.
4 out of 5
10/7/2025
I was very pleased with the service I received and will continue to buy Toyota! I’ll be looking for a new SUV next year.
Dana O.
1 out of 5
10/7/2025
I was told that my vehicle would be there for about 4 hours for a recall. At that time, I called because there was no communication. I checked my vehicle, and the doors were just opened. I was told I’d get a call back. After an hour, I called again. Agent is still busy and then my car is ready but I hear the receptionist say there is no more pick ups at that time. I believe I received an exception. I’ve had the same issue receiving my second key fob from the dealership. I’ve gotten the run around.
Sandra G.
5 out of 5
10/7/2025
Avelina was so helpful and polite answering all my questions about my Toyota.
Jose C.
5 out of 5
10/7/2025
Avelina, was most helpful and courteous during my visit. She is very professional and knowledgeable.
Jesse G.
5 out of 5
10/6/2025
Great service!
Patricia S.
4 out of 5
10/6/2025
Was taken in an hour early of my appointment didn't wait that long very pleased with my service
Mary E.
5 out of 5
10/6/2025
Muke always provides Best Customer Service!
Abel A.
5 out of 5
10/6/2025
Buena explicación y actitud gracias
Eva L.
2 out of 5
10/5/2025
I had a 10:30 appt…I was told it would take about 1 1/2 hr, so I asked Mike about the shuttle to go home. I was never called for the shuttle..at 1 pm he tells me other services needed and it would take an additional hour. I didn’t believe the “hour” timeframe this time. So I decided to take an Uber home. I was very tired, I was feeling sick from lack of sleep and very annoyed with the waiting. Went home and fell asleep. I got a call around 3 pm to pick up vehicle. I was given my car keys and still had to wait a while because I was blocked in….. I flagged another employee to please move the car blocking me… he went to find Mike, at which time Mike was coming..but just to see the vehicle information. Finally some other worker came out and moved the car. I don’t understand what took so long if I had an appt…it was worse than waiting at a drs office.
Valeria D.
1 out of 5
10/5/2025
The technician was not able to resolve my issue
Santiago B.
5 out of 5
10/5/2025
Very professional,helpful and good service thank you very satisfied
Gerardo H.
5 out of 5
10/4/2025
Nice people and very prompt
Cynthia A.
4 out of 5
10/4/2025
Great customer service!! Avelina is always awesome ! And the guys in maintenance as well ! Avelina explains everything really well and easy spoken for someone my age to understand cause I don’t really know about cars. Fox, you guys have amazing service. Is always appreciated
Luis R.
4 out of 5
10/4/2025
Jacob was very knowledgeable and helpful. Very efficient about calling me back as soon as my car was ready and getting me a ride to dealership.
Josue C.
5 out of 5
10/4/2025
Mike always goes far and beyond on customer service!

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