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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2781 reviews 67%
4 star 678 reviews 16%
3 star 104 reviews 3%
2 star 315 reviews 8%
1 star 274 reviews 7%
Review Us
Amber V.
2 out of 5
11/24/2025
I dont have an issue with the customer service from Gabriel but i do have an issue with Manny Hernandez a supervisor that escc the issue, overall i dont know how Manny Hernandez is a supervisor, started with him tellinf my issue then he got in my face like he was going to hit me or cuss at me, when i told him He had horrible customer service. Also the car got dented and damaged in your hands of Toyota and he made a comment very loud while i was waiting for art the real supervisor, manny made a comment "**** people" and looked directly at me. Overall the service is horrible i rather drive to las cruces and purchase a new vehicle from them then to deal with this service from Manny Hernandez
Eduardo M.
1 out of 5
11/24/2025
Week ago did my oil service with you guys and today a lug nut from my tire just came of in the freeway, I’ve been trying to get a hold of service manager and no one is available not even the service customer is doing nothing for me, this can’t be happening in a dealer
Perla N.
5 out of 5
11/24/2025
Todo muy bien, exelemte servicio
Larry D.
4 out of 5
11/24/2025
Manny is the Greatest
Saul M.
5 out of 5
11/24/2025
Great service per Manuel.
Martha D.
5 out of 5
11/23/2025
Thanks for ride to my home and fast service
Luis J.
5 out of 5
11/23/2025
Great customer service
Afshin N.
5 out of 5
11/22/2025
Jose Gurrola was knowledgeable, accomodating and fast. I appreciate his service work.
Oscar L.
5 out of 5
11/22/2025
Excelente service
Luis E.
1 out of 5
11/22/2025
My front fender has loose clips, they told me that was not covered by bumper to bumper when it supposed to. I want to talk to a manager about that situation.
Torresdey T.
5 out of 5
11/22/2025
Excellent
Sinclair B.
5 out of 5
11/22/2025
Jose did a great job. Kept me informed and very friendly
William E.
5 out of 5
11/21/2025
Jacob did a great job explaining every thing to me. Very professional. You are lucky to have him on your team.
Rafael D.
4 out of 5
11/21/2025
Jose kept me posted on the progress and options for service the technician recommended. The oil change and tire rotation went well and on time he expected it would take to be ready. I opted for changing the engine and cabin air filters and a wheel alignment. Jose said it would take over an hour to do those extra services when we went over the options I had around 11:00. I waited till about 2:15, when I decided to check. When I asked Jose about the vehicle he said it was ready and he tried to contact me about an hour earlier. This usually happens to me when I have my vehicles serviced at various dealerships. Jose was very courteous and I feel he is a valuable asset to the company. The phone and computer system might need to be updated for your advisors to communicate with the customers. I tried to get back with Jose while I was waiting, but had problems getting through. That’s when I went searching for him to find out about progress on the vehicle. I am satisfied with the service, but disappointed with the waiting time. Regardless, I had a good experience there.
Linda P.
5 out of 5
11/21/2025
No comments
Sergio S.
5 out of 5
11/21/2025
Thank you
Alexander A.
1 out of 5
11/21/2025
Just had a bad experience. The car was there almost all day. Apparently, the issue was with their mechanics and something about labor. When the car was ready, the inside smelled like oil. Paid way too much in my opinion
Ofelia P.
5 out of 5
11/21/2025
Good customer service
Jesus A.
5 out of 5
11/21/2025
He was very professional and kind!!
Allison D.
2 out of 5
11/21/2025
When dropping off I asked if I could get a courtesy wash and was told of course. My vehicle was dropped off at 11 and picked up at 5:30. I think that was more than enough time. I drive from Las Cruces to service there because I liked the service and I will not be returning. Something so small makes a difference, especially for your long wait times with an appointment.

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