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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2761 reviews 67%
4 star 674 reviews 16%
3 star 103 reviews 2%
2 star 314 reviews 8%
1 star 271 reviews 7%
Review Us
Maria T.
5 out of 5
5/20/2026
Thank you .excelente service
Rodolfo C.
5 out of 5
5/20/2026
Mike Torres is very professional,job weight done
Guadalupe V.
5 out of 5
5/20/2026
He was very helpful and professional.
John L.
4 out of 5
5/20/2026
I'd be glad to take your survey
Ariana C.
5 out of 5
5/20/2026
Very helpful and fast service!
Cornell S.
4 out of 5
5/19/2026
Gabriel and Claudia were very helpful during my visit. Claudia presented a maintenance package to me, that I purchased. They are both very knowledgeable about the products and services. Made me feel valued! Thank you!
Claudia C.
2 out of 5
5/19/2026
I was spoiled by Fernando's service in the past. I did not receive a satisfactory explanation from Mr. Torres regarding the service done to my vehicle. Also, the tire rotation I requested was not done. My vehicle stunk of gasoline. There were greasy marks on the dashboard that I had to clean to get rid of the stench. Overall, it was a disappointing experience.
Crystal V.
5 out of 5
5/19/2026
Mike is always so great! Hands down one of the best advisors.
Alfredo A.
4 out of 5
5/19/2026
Simple fast and reliable
Hector L.
5 out of 5
5/19/2026
All good
Carol S.
5 out of 5
5/19/2026
He kept me informed each step. Addressed all my concerns. Great services.
Irma E.
5 out of 5
5/17/2026
Fernando Martinez always do a great job.
John R.
5 out of 5
5/16/2026
Mike Torres was very helpful. Everyone was very professional.
Carlos M.
2 out of 5
5/16/2026
I really apareciste it if you call me I am very upset please call me I have been a loyal Hoy Fox Toyota since the early 2000 I’m going to wait for your call
Elvira U.
4 out of 5
5/16/2026
Mr. **** performed an excellent job and adhered to the specific instructions required for my vehicle. He demonstrated professionalism and provided clear explanations throughout the process.
Eduardo E.
1 out of 5
5/16/2026
**** you
Eladio V.
5 out of 5
5/16/2026
We are always happy and satisfied taking our car here.
Robert M.
2 out of 5
5/16/2026
7:30 a.m. appt for just an oil change. Got there at 7:00 a.m. signed in at 7:13 got charged at 8:57 a.m. 1 hour and 45 minutes wait for just the oil change. Waited another 25 minutes because the porter did not wash truck as was promised. Real bad job on the car wash. Also, oil footprints left on my interior mat on driver side. One of the windshield wipers was broken by either the tech inspecting the wipers or the car wash machine and was not told about it. I feel service department needs quite a bit of improvement to do. Seems like they overbook morning appointments. Service advisor Daniel was very courteous as well as Mr Fernando Martinez. Just need some kinks ironed out in your service dept. Young lady at parts, Cynthia Ortega was very customer service oriented, too, as I purchased a new fuel cap for my truck. I will return again and give Fox Toyota Service another opportunity. Thank you. Best wishes to you and all of your loved ones always! Sincerely, Robert M
Jacob A.
5 out of 5
5/16/2026
Great advisor. He is very knowledgeable and very helpful. He’s very respectful and friendly.
Rodas P.
4 out of 5
5/16/2026
The service I experienced was awesome! Gabe kept me informed about my vehicle and notified me as soon as my vehicle was ready for pickup.

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