Fox Toyota of El Paso Auto Repair Service

Mr. Guerra was very helpful and kind when providing service. He offered me options to continue doing the service at the dealer at a preferred price.

That she helped me out when she noticed that no one had taken care of me for a while as I was waiting for quite a while!

Gabe is great. He helped me out when other advisors just gave me the run around.

He kept me informed on the vehicle.

Just recommended everything see if I bite. Poor upselling.POOR. Recommended an oil change.which if he would've looked up my file I had just gotten one like a month ago. Recommended something twice, forget what it is its on report. I try to keep doing business with you but you're just as dishonest as Firestone. They're the worst.Anyway, yeah My experience sucked once again with you guys. Thanks

God job Gabriel

My hasn't been fixed and has been returned 3 times already. What's good about that.

Thank you ????

La persona Donald que fue la que me atendió muy amable, estoy contenta con el servicio que se me brindo gracias

Santiago took FOREVER with paperwork

Followed through on replacing rear light.

I'm satisfied

All good

muy mal servicio me gustaría hablar con el gerente

Great service Great attention from Jose Gurrola and rest of the team. like always.

Toyota of Fox really needs to improve the organization and professionalism of its service department, especially during vehicle drop-off and pick-up. Unfortunately, the customer service has been consistently disappointing. Leo was one of the rudest employees I have ever dealt with, and my interactions with other staff over the years have not been much better. I purchased my Toyota in 2020, and I honestly cannot recall a single service visit where I felt welcomed or treated with professionalism and courtesy. The staff often come across as rude, dismissive, and uninterested in providing good customer service. Another concern is the constant turnover in the service department. Every few months, there seems to be an entirely new group of employees, and you rarely see the same faces twice. That level of turnover makes customers question why so many people leave and contributes to an inconsistent service experience. I have been looking forward to purchasing a new 2026 Toyota 4Runner, but the repeated negative experiences with this dealership’s service department have made me seriously reconsider. Excellent vehicles deserve excellent customer service, and unfortunately, that has not been my experience here.

Isaac was excellent. Very knowledgeable.

Thank you for the service and for the truck wash I'm very pleased with the customer service.

Super happy with your service!

I had made an appointment and I still had to wait 40 minutes before I got help at my vechile. It seems pointless to make an appointment when you still have to wait so long to get help.