I was disappointed i got there at my appointment time at 07:45. I wasn't seen till 20 mins later. I pulled up in the service lane. I had 2 other calls pull up in the middle lane and were attended before me. I had to reach out to a female that was helping the car behind me. I also waited 3 hrs just for oil change. Not happy. I got up looking for jose and the guy sharing the room helped. Jose finally showed up and was flusted and upset. He apologized but honestly didn't feel sincere. Next time I'll just go to a lub and go for oil change. Not worth waiting so long.
Very helpful and easy to work with. Helped as much as he could as well.
The driver's-side door won't open from the inside. I was asked to bring the car in; it was there all day, but then I was told to pick it up because they didn't have the part. They didn't give me an estimated completion date; I had to call today to ask, and the response was: "There is no date for the part to arrive—we'll just let you know." It is absurd not to have concrete information or a solution.
Excellent see. Mr. Fernando did what he said he was going to do.????
Yes Iam satisfied, thanks You so much for tour attention.
Jose is always such a delight to work with! I look forward to future visits :)
Avelina es una persona muy amable, servicial y trata al cliente excepcionalmente.
Muy satisfecha con el servicio al cliente.
Thank you for your quality work.
I have been very pleased with the service that Avelina has provided regarding my vehicle. Avelina and the staff at Fox Toyota are always very friendly and polite. Also the quality of service from the technicians has been phenomenal. I am very satisfied ????
Very good job done by Advisor Gabriel Love to.onlh one thing missing was one of the valve caps on one of the too. Otherwise service is satisfied.
I am writing to express my dissatisfaction with the customer service provided by Mike during my recent visit for an oil change. This service was covered under my extended warranty; however, I was incorrectly charged for services intended for another vehicle, as Mike offered me services not applicable to my own. A refund was not offered, and I was simply advised to seek him out during my next service appointment.
I called for a appointment fir Saturday and the person i spoke to told to bring it in and they take care of my 20.0000 Mike service and take a look at my brakes that were squeezing when I reverse.when I got there Saturday the attendant want to charge for a diagnostic check on the brakes and I explained to him exactly what the told me over the phone. So then Manny came out and he told me there was a issue recall with the brakes so he said if I could leave it till monday I agreed. No call on monday or tuesday I then called for a update and the attendendt somebody would call me back but no one did. I called back on wed and they told me my truck would be ready at 11 am at 4 pm I get a text that my truck would be ready the next day at so I finally picked up my truck on thursday and the could of least washed plus the did not put a updated milage sticker for my next oil change im very disappointed with the lack of communication and poor customer service.
Thank you so much Mike! I appreciate you. Blessings!!
Avelina never checked me in. Nor acknowledged my presence when I returned later to check status of my truck. Micheal Mendoza check me in and found out status for me. I even talked to assistant manager about issue. Phone calls should never be as important as customer present. Her customer service was unacceptable. If I spoke Spanish. I would has a few words for her. Thank you. Give Michael a raise.
The service on the vehicle was completed within 30 to 40 mins after arriving to the dealership. That is great. Please commend your mechanics for the great job that they do. The problem is the vehicle sat on the side of the dealership for over 40 mins even after I notified the representative that the service was complete. I waited longer to pay and get my keys than I did for the mechanics to actually do the service.
Thank you, for your timely order,friendly staff, and comfortable waiting area. I like coming to Fox for this precise reason that they take you on your scheduled appointment time.
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