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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2915 reviews 66%
4 star 707 reviews 16%
3 star 111 reviews 3%
2 star 349 reviews 8%
1 star 304 reviews 7%
Review Us
Horacio H.
5 out of 5
4/24/2026
Awesome customer service
Jesus E.
5 out of 5
4/24/2026
Great service and attention to detail.
Stephen W.
1 out of 5
4/24/2026
The tech didn’t rotate my tires because the “lug key was wrong”. Which isn’t possible unless your last tech put the wrong spline socket in my truck. When I got to the truck I took the lug key and put it right on the lugs and it was a perfect fit. I lost a little confidence in your tech and pray nothing else is wrong or missed on the truck
Gaspar E.
5 out of 5
4/23/2026
Well done Mike.
Anthony E.
1 out of 5
4/23/2026
At times she came across rude just overall poor customer service. Lack of communication, called several times cannot ever talk to her. We were given misleading and at times incorrect information when we were able to talk to her.The problem with the vehicle was not fixed. We were told to contact corporate Toyota to find out how we could get the issue fixed with our vehicle.
Sylvia D.
5 out of 5
4/23/2026
Mr.Gurrola,was very polite and kept me informed on my vehicle.
Israel R.
5 out of 5
4/23/2026
Thank you! Great service!
Julia L.
1 out of 5
4/23/2026
I was there for 4 hours and no one bothered to inform me what the delay was or why it was taking so long. Someone saying we are sorry for the wait but it is gonna be a longer wait time would have been a great courtesy
Daniel C.
1 out of 5
4/23/2026
Dropped off my Toyota Supra on a Monday fist thing in the morning and never got a courtesy call at least to give me an update, I had to call TWO days after and Mike Torres was always “busy” finally got ahold of him just to tell me the part wasn’t under warranty and it was gonna cost me $4,600 to fix it. I bought a $66,000 Toyota car just to deal with this. I only had the car for 3 weeks and on top of that he charged me $205 for diagnostic. So disappointing!!! Never buying a Toyota car again and won’t recommend it either.
Adrian S.
4 out of 5
4/23/2026
Amazing worker with the right attitude ????
Marcelo Andres.
5 out of 5
4/23/2026
It was fast and the workers were polite and efficient
Jacobo M.
5 out of 5
4/22/2026
Gabriel was very professional and gave good up to date information about my car.
Jose C.
5 out of 5
4/22/2026
Great service no stress
Manuel Francisco.
5 out of 5
4/22/2026
All I want to say is , thank you so much Gabriel
Gilberto G.
4 out of 5
4/22/2026
Manuel has an excellent knowledge and know exactly what we expect from Hoy Fox Service Department….!
Jacob N.
2 out of 5
4/22/2026
The text notifications for the add on services suggested went to my wife’s phone number. She received the notification the inspection/ job was done around 11am with the report listing 10:39am as the completion time. The reps in store never took the initiative to bring me the inspection report or ask if I wanted to add on, even though I asked the reps at the desk if it was available multiple times after my wife had received the text report. I was left for nearly two hours past when the report indicated completion time. It’s ridiculous that nobody would have correctly answered my numerous attempts to ascertain if they had completed the inspection report and that nobody ever bothered to call my name to advise my vehicle was done. Your lackluster performance caused me to be late to an appointment.
Angelica M.
5 out of 5
4/22/2026
Friendly and helpful
Sylvia G.
4 out of 5
4/22/2026
Service is slow dropping off vehicle My overall experience was ok. It could be better if they have back the cashiers to checkout faster and easier.
Mark R.
3 out of 5
4/21/2026
Muchas gracias por el excelente servicio!????????????
Johnathan T.
2 out of 5
4/21/2026
I would definitely like it much faster I understand I didn’t have an appointment but I started getting tired close to the end felt like forever and have been meaning to get my console fixed for like feels coming close to 2 years not and it’s still broken with being told we’ll call you or get in touch, it never happening and then when I show for the following service being told again and again that it was sent back and returned

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