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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 67%
4 star 688 reviews 16%
3 star 105 reviews 2%
2 star 333 reviews 8%
1 star 286 reviews 7%
Review Us
Emilia L.
4 out of 5
11/15/2024
Everything was good except for the time, was 4 hours and I was told the job will be done an one hour
Peter S.
5 out of 5
11/15/2024
Good service, thank you
Manuel P.
1 out of 5
11/14/2024
I went in to do an oil change and also to get rid of all the lights on the dash board. I was told it was the airmass sensor which I gave permission to get it installed. The lights went off but turned back in as soon as I drove off. I told Adrian he took it back in to the shop got the lights reset and 2 minutes later they were back on again. I text Adrian to let him know this was on Tuesday 11/12/24 he said he was going to talk to his manager and see what is the next step. It’s end of the day on Thursday 11/14/24 nothing yet. I texted Adrian twice for an update have not heard from him. I need this resolved please. Thank you
Alonso T.
5 out of 5
11/14/2024
Great service
Diana D.
3 out of 5
11/14/2024
Can count on Adrian Martinez to assist me at all times
Juan B.
4 out of 5
11/14/2024
It was a great help because I was behind on fixing recalls and maintenance
Jose F.
5 out of 5
11/14/2024
Manny always goes above and beyond. I am definitely recommending him to all my closest friends
Calvin C.
5 out of 5
11/14/2024
It is great to have your professional service.
Ivan S.
5 out of 5
11/13/2024
Excellent service with Janeth Herrera
Lawrence R.
5 out of 5
11/13/2024
Service was completed in a timely manner. I was always kept abreast of any items that needed attention or recommended.
Isidro O.
5 out of 5
11/13/2024
Well done job
Julio C.
5 out of 5
11/13/2024
ms. Angel was kind and helpful.
Cinthia C.
5 out of 5
11/13/2024
Thank you for having great people working in your service department!
Vanessa R.
2 out of 5
11/13/2024
Never got an update unless I went up to ask. I was there for three hours just for some clips that my car needed due to a recall. I was able to see after two hours through a window that no one was working on it and everyone was just eating. Guess it was lunch time for them but customers had to wait. Explanation I got was that they were looking for the part and since it was a holiday, there were too many people. You guys should not overbook appointments. Also, I had scheduled my appointment in advance and was told the part was available. Why take so long to find a part. Very disappointed. Going to you guys is actually wasting a whole day. Sorry
Thelma R.
5 out of 5
11/13/2024
Mr. Martinez was very helpful. Gracias
David V.
4 out of 5
11/13/2024
Great service. Everyone is always really friendly. I am embarrassed to admit that I am terrible with remembering names and I always end up giving everyone a hard time to find my vehicle because I can’t remember my service representative name, sometimes I get asked his name before I have seen him in person myself. Maybe adding that information to the automatic text messages would be helpful.
Sisters Of.
4 out of 5
11/13/2024
Fernando was extremely patient and understanding waiting for approval of services from a leasing company my car is associated with. In the midst of several communications, he remained professional and was a gentleman. Thank you, Fernando. Kindly, Sister Becky Perez ( Sisters of Charity of the Incarnate Word)
Alexandria D.
5 out of 5
11/13/2024
He’s very professional and always makes sure my car well taken care off.
Olga S.
2 out of 5
11/13/2024
Estuve esperando más de 3 horas, por un oil change. Nunca jamás vuelvo a llevar mi carro allá. Me fui con mucho estrés ????????????????????????
Oscar S.
5 out of 5
11/12/2024
They were fast and helpful, would come again.

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