Fox Toyota of El Paso Auto Repair Service

I liked the text messages and the recommendations of services and required maintenance reports.

Ms. Avelina provided excellent care and was very helpful right away! No delays and very professional! Great team member that you have there! Thank you!

Yes, I'll be waiting

One of the items for repair was not communicated to us and when we picked up the car and asked about this issue Michael Torres said he did not know and he called his manager. His manager was very dismissive and offered to fix it in a very defensive way and he went and called another person who did not have a name tag or even introduce himself and he was very rude, dismissive and condescending saying this item was not a safety issue and that is why it was not reported to us. It is a safety issue actually. At least we had te right to know it was an item that needed repair like in any dealer. Very disappointed and sad there are people like this dealing with people . I will submit a report to the actual Toyota corporation.

Avelina took really good care of me. Really appreciated her help. Such a sweet and thoughtful person.

Very good service

I had an appointment at 10:45 for an oil change and waited for my car until 2:20.

Everything was smooth a quick. Thank you all. Toyota is the best.

Great customer service and helpful

I’ve been servicing my truck at Toyota for the past two years, and unfortunately, the experience has consistently been confusing and a bit frustrating. The check-in process is unclear and inefficient. Customers are assigned to a specific advisor, and you’re expected to wait for that person only—even when other advisors are available. At times, it feels like if you’re not assigned to a particular advisor, you’re not prioritized or welcomed to be helped, which creates an uncomfortable experience. The pickup process isn’t much better. There’s no clear system in place, so you often end up standing around waiting until someone notices you. There used to be a front desk person who helped guide customers, but without that role, the process now feels disorganized and lacking direction. As for my advisor, Gabriel Lucero, the service has been average at best. Communication and overall engagement feel minimal, and the interaction often comes across as rushed or disengaged rather than attentive or customer-focused. Total “cool kid vibes” for a lack of a better term. Overall, I think the dealership could greatly improve by creating a more streamlined, welcoming, and customer-friendly service process.

The service was good and painless.

The car looks that was fixed correctly. But I had a very difficult time to get the status from my car. Instead of getting the status via a phone call, I had to drive, twice, all the way to the shop.

Jake was really courteous and extremely professional. He explained and went into detail the problems I might have in the future with my car. Of course more importantly I asked about the cost of this and went over each issue carefully with full explanation. I enjoyed his professionalism and concern.

Good customer service

Great service

Mr. Gurrola wrote up my paper work for the work to be done, I feel that he should be responsible to check out the work that was done. I blame mainly the gentleman that did the actual work to think that I would be satisfied with the job. I work at a high end store like yours and we make sure that our customers are always happy with their purchase before they walk out that door. Thank you for your concern.

Absolute gentleman. Never a bad experience with Jose.

Gabriel did not finish my job, seemed uninterested, and so much so I had to schedule a 2nd appointment to complete what I needed. When I finally got into contact with him after him not returning any calls, he said my new vehicle did not come with it. Luckily, my salesman , Devin, was able to complete his job for him without leaving me hanging waiting for a response for over 24 hours.

Mr Lucero did a great job handling the service for my vehicle.

Exelente atención, y servicio. Muchísimas gracias!