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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2839 reviews 67%
4 star 688 reviews 16%
3 star 105 reviews 2%
2 star 332 reviews 8%
1 star 285 reviews 7%
Review Us
Robert R.
5 out of 5
12/21/2024
Janet gave me prompt and courteous service. She proved herself knowledgeable and eager to serve me.
Martin G.
5 out of 5
12/21/2024
Thank you f
Rosalee W.
5 out of 5
12/21/2024
I have no complaints! Everyone did handle business in a professional manner.
Brizia G.
2 out of 5
12/21/2024
This was my first time having my car serviced. I took my car initially for a repair on my rim. I was given a quote that it was going to take 6 hours and I could pick it up later that day. Then they call me and say it won’t be ready until the next day. I didn’t get my car back until 2 days later. I also got a tire rotation since it was almost due and the psi sensors were reading the front tires as the back and vice versa. I took it back THREE times and the issue was not resolved and I was told I’d have to come back another day to do a diagnostic test. I sat in my car before leaving and found the solution fast. Being the customer, I should not be the one fixing the issues when there’s people being paid to do so. Customer service from Adrian was a 2/10. He wasn’t good at keeping me updated and didn’t call me back until hours after I had called. Definitely don’t want anything else to happen to my car if this is going to happen again.
Ignacio V.
4 out of 5
12/20/2024
Very excelente total
Sandra A.
5 out of 5
12/20/2024
Prompt service and great customer service from all individuals i had contact with.
Gilbert A.
5 out of 5
12/20/2024
SUl was excellent
Eduardo S.
5 out of 5
12/20/2024
Compromise is used in fair dealing and negotiation. Ashley demonstrated professionalism and honesty in her dealings. Way to go Ashley, and have a great day . Thanks
Jesus T.
4 out of 5
12/20/2024
La sñorita Ahsley es excelente
Larry W.
5 out of 5
12/20/2024
very kind and efficient
Robert L.
5 out of 5
12/20/2024
My visit was handled efficiently. Thank you
Cathey S.
5 out of 5
12/20/2024
He is always friendly and professional.
Robin D.
4 out of 5
12/20/2024
I was in and out in about an hour which I appreciate
Cristal S.
5 out of 5
12/19/2024
Great service
Ramon O.
4 out of 5
12/19/2024
Janeth addressed the issue we were having with our vehicle. In researching the issue we were experiencing, we read that many service departments were not able to fix the issue and many owners were upset that the issue was a common issue with no fix. We read that some owners were stating that their issue was resolved with a re-calibration of the affected system. Mentioned it to Janeth and she relayed it to the mechanic servicing our vehicle. Mechanic ran into a problem performing the re-calibration and consulted with an engineer to resolve the issue. We are happy that the advisor and the mechanic worked diligently to get our issue fixed.
Salvador C.
4 out of 5
12/19/2024
Went in for an oil change and waited for my Tacoma, the service was completed in under an hour!!! Mr Martinez and his crew at the service department are doing an amazing job!
Ellen S.
5 out of 5
12/19/2024
The service was done quickly
Karen C.
5 out of 5
12/19/2024
Saul was incredibly helpful, attentive, kind, and overall amazing to work with!
Gilberto L.
5 out of 5
12/19/2024
Gabriel was very polite and helpful answering my questions, I was able to wait for my vehicle and it was done in about an hour.
Cruz G.
2 out of 5
12/19/2024
Service adjuster didn't have communication with me. Ashley did text but when I replied she never called or returned my text or call. I was very disappointed i just went for an oil change at 9am. And I didn't pick up my vehicle until about 1pm. I also left a message for Roy never responded my call. I did see Roy when I was picking up my vehicle he never acknowledged me or what I had to say. The only person that helped me was a gentleman called Mike. If this an important survey hopefully I get a call back ****-****-xxxx

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