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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2839 reviews 67%
4 star 688 reviews 16%
3 star 105 reviews 2%
2 star 332 reviews 8%
1 star 285 reviews 7%
Review Us
Francisco M.
2 out of 5
12/25/2024
I have a front lower bumper dent in my vehicle. Not satisfied,I hope you can review your cameras. Janet was courteous and professional
Jose T.
5 out of 5
12/25/2024
Very professional and very impressed with her.
Matt C.
2 out of 5
12/25/2024
The car is worse than when I dropped it off. I need to have it fixed on Thursday before I drive back to Utah on Friday, or I need a big refund so it can be fixed in Utah. When I picked it up today (after hours), it started jerking back and forth as soon as I started it. The warning lights (Check engine, TRAC OFF, and AWD) also came on 2 miles after I left Fox Toyota. I texted Manny to let him know. I understand that it is Christmas Eve so I don't expect a response right away, but I really hope this can be taken care of promptly on Thursday.
Michelle S.
5 out of 5
12/24/2024
Great customer service. Excellent communication.
Ricardo P.
5 out of 5
12/24/2024
Mr Saul Ochoa delivered world class customer care, was precise and professional and the process too exactly the time he estimated. Very happy to return for future work on my vehicle. Thank you.
Troy Y.
5 out of 5
12/24/2024
Great service
Alfredo C.
1 out of 5
12/23/2024
I still do not understand why toyota being such a big corporation charges to use a credit card UNBELIEVABLE!!!
David L.
4 out of 5
12/23/2024
Very efficient,
Marci Q.
5 out of 5
12/23/2024
Amazing customer service from beginning to end! Thank you!
Juan E.
5 out of 5
12/23/2024
Good job
Anthony C.
5 out of 5
12/22/2024
He did great and was very thorough with the report and recommended services.
Tanja M.
5 out of 5
12/22/2024
Love Ashley! She is always so helpful
Patricia T.
4 out of 5
12/22/2024
When I arrived at the Service station I received a very courtesy welcome from Toyota personal told to make myself welcome and enjoy a cup of coffee e
Myrna H.
3 out of 5
12/22/2024
The parts being replaced were not available and that caused extra delay
Angel E.
5 out of 5
12/22/2024
Fernando is an amazing advisor always takes care of my vehicles. I highly recommend him!!!
Rito V.
2 out of 5
12/21/2024
I was satisified after the Manager took care of me and I am very grateful for him. However prior to that i had an appt at 8:15 and didnt get my car until close to 2pm. My serv adv stated that they were running behind but my screen was ordered. Then mike another service adv told me they ran out of oil but my car would be done soon. Once i received my car i left and i saw on paperwork no screen was ordered. I went back to dealership and spoke with manager. We went for a ride so he could see the screen malfunction. He then assured me he would order it and talk to the serv advisors. I told the Manager what really upset me is i was lied to in the middle of the waiting room. Blatantly then mike stating the dealership ran out of oil..... maybe but it just seems unlikely. Why have an appt if i still have to wait 5 hrs. Bottom line the Service Manager was extremely polite and listened to my concerns and took care of me. I am thankful for him but not the serv advisors in that dealership. Thank you
Christina S.
1 out of 5
12/21/2024
Have a good communication with your client and not letting you hanging waiting to find out what your ownself what is needed for your car and waiting too long for something simple.
Elia N.
5 out of 5
12/21/2024
Good
Edith O.
5 out of 5
12/21/2024
Mike Torres is always very helpful and explains the work performed and needed on my vehicle.
Raul R.
5 out of 5
12/21/2024
Not a long wait, great customer service

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